Location : Office-based, Mercedes-Benz of Worcester Department : Customer Contact Centres / Customer Engagement Salary : £22,000 Basic with a £30,000 OTE Hours : Full-time on a rota basis covering 40 hours per week. About the Role We’re seeking dedicated and enthusiastic Customer Advisors to join our Mercedes-Benz contact centre team at Lookers. In this role, you’ll work closely with our customers, dealership aftersales teams to drive inbound and outbound bookings, sell service plans, and ensure a superior customer experience that reflects the prestige of the Mercedes-Benz brand. Key Responsibilities Manage and book service, MOT, and maintenance appointments. Engage with customers 3 years plus to retain and build long-term relationships through service plan sales. Respond to all enquiries—phone, email, and live chat—in a friendly, efficient, and professional manner. Utilise Lookers technologies to enhance efficiency and consistently deliver a high-quality customer experience. Skills & Competencies Excellent communication skills and a proactive, customer-focused attitude. Ability to work effectively as part of a team and meet performance targets. Strong time management and organisational skills, with attention to detail. Awareness of industry standards, data protection regulations, and compliance requirements. Performance Measures Achieve targets for bookings, service plans, and call quality. Maintain high levels of customer satisfaction and meet or exceed manufacturer and brand SLAs. Consistently adhere to response times: one hour for emails, 30 seconds for live chat, and an answer rate of 95% or above on phone calls. Why Join Us? Competitive salary with potential for additional earnings based on performance. Opportunities for professional development and brand training. A supportive and inclusive work environment, where every team member is valued and empowered. Our contact centres operate 8am - 6pm Monday to Friday & Saturday 9am - 1pm. Shifts are on a rota basis and subject to review with one month’s notice for any changes. If you’re passionate about customer service and excited to represent the Mercedes-Benz brand, apply today to join our team