Job Title: Early Intervention OfficerContract Type: PermanentSalary: £25,578.44 (£28,107.11 is achieved after 12 months successful performance in the role) Pro RataWorking Hours: 17.5 hours per weekWorking Pattern: Monday to Friday- to be discussed with applicantLocation: Carlisle, CumbriaIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as an Early Intervention OfficerTo support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs. To prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrears and managing payment arrangements.About youWe are looking for ...