Service Advisor
Basic £28k plus bonus
Maidstone
Permanent/Full Time
An opportunity has arisen for an experienced Motor Trade Service Advisor to join a franchised dealership in the Maidstone area. You will be expected to provide a first-class customer experience as well as implementing the Company’s core values.
This is a key position and has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership and have a very stable CV.
The Role of a Service Advisor:
* Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department
* Advising on technical queries or issues
* Booking vehicles into the department for work to be carried out
* Informing customers of the progress of their vehicle
* Cross selling customer repairs and parts
* Finalising the invoice on completion of required work
About you:
* The ability to work independently in a busy, pressurised environment is essential
* Customer focus, relationship maintenance and communication skills are of paramount importance in this role
* Technical skills and experience are essential, preferably within Commercial Vehicles
* The successful applicant will be self-motivated, with a proactive approach to customer service
* A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible.
* You are required to have Service Advisor or Service Administrator experience from within the Automotive trade so that you can hit the ground running
* You must be well presented and have excellent interpersonal and organisational skills
* You must be IT literate
Hours of work - Monday to Friday 08.00-18.00 with 1 in 3 Saturday’s 7am/8am to 13.00 paid as overtime.
For further details on this Service Advisor role, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
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