Senior Resident Liaison OfficerPermanent Birmingham£33k Salary + £250 p/month car allowance 42.5 hours An amazing opportunity has arisen for an experienced and enthusiastic Senior Resident Liaison Officer to join a well-established business on a permanent basis, to help support the customers throughout adaptations and disruptive repairs to their homes. The Senior Resident Liaison Officer duties will be:• Visiting residents homes when required and dealing with their needs and queries• Dealing with complaints, ensuring they are registered and reported within company guidelines• Ensure all complaints are investigated and resolved in a timely manner within company targets and liaising with residents of their outcome• Keeping the complaint log up to date and creating reports to ensure the service is continually improved • Scheduling appointments for additional works if necessary and monitoring to ensure they are carried out to the residents satisfaction• Liaising with the Resident Liaison Manager and regional manager if goodwill gestures or compensation are required.• Overseeing the resident surveys, making sure they are being completed and recorded in order to create monthly reports highlighting any actions that need to be addressed and following them up until completion• Being part of monthly meetings with the contract team and supplying reports detailed above • Ensuring all reports of improvement are reported to the Customer Service Manager in order for processes to be streamli...