IT Support Technician
Newbridge
Permanent
£27100
Main Purpose of Role
Assist the Snr IT Engineer in providing a reliable IT support service and ensuring the integrity of the IT systems within Axiom
Outcomes of Role
• Level 1 support requests responded to in a timely manner.
• Limit user downtime and assist in the efficient operation of IT systems
• Improve IT efficiency and growth with Axiom’s changing needs.
• Satisfied internal and external customers.
Responsibilities
• Answer IT Support Telephone & Log Support Requests in Axiom’s IT Support Helpdesk System
• Monitor IT Help Mailbox & Log Support Requests in Axiom’s IT Support Helpdesk System
• Monitor Email Gateway Systems and provide Quarantine Release assistance to users
• Build and Install new PC’s, Install peripherals
• Provide Level 1 Support to Axiom’s Users, progress Level 2 & Level 3 Support Requests
• Active Directory User and Syspro User Administration
• Process Network Security changes through Active Directory Administration
• Engage in the development of IT processes to make continuous improvements
• Management, administration and backup of Axiom’s Offline Computer Systems
• Monitor and Investigate issues with Axiom’s Patching processes
• Monitor and investigate issues with Antivirus/Antimalware Systems and investigate incidents
• Provide basic user assista...