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Support Services Deputy Team Leader, Newcastle upon Tyne
Client:
Location: Newcastle upon Tyne, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c424d7acdcda
Job Views:
3
Posted:
22.03.2025
Expiry Date:
06.05.2025
Job Description:
Your Role
The Support Services Deputy Team Leader has responsibility for the operational health of the PI hub Administration function and for coaching and supporting the Legal Support Administrators to develop the team as a Centre of Excellence for all support tasks. They are expected to act as a positive role model for change, lead and champion activity that continuously seeks to improve the service of the function.
Operational Excellence
1. Assist the Support Services Team Leader to support the business to maximise operational functioning.
2. Operate as a change champion to support the development and roll-out of new support initiatives and operational processes.
3. Share best practice nationally to continuously improve administrative support provided to case handlers.
4. Ensure team targets are cascaded daily to meet Service Level Agreements.
5. Provide coaching to ensure best practice and consistency across the function.
6. Drive engagement across the function and ensure visibility of our objectives.
7. Assist in leading an engaged and motivated team of Legal Support Administrators.
8. Operate as a Subject Matter Expert (SME) on all existing and new national team processes.
9. Ensure regular review of team ATI utilisation and identify areas of concern.
10. Undertake regular quality control checks and assist Team Leader with coaching.
11. Regularly liaise with peer group nationally to share resources.
Stakeholder Support
1. Support designing and implementing continuous improvement processes and new initiatives.
2. Monitor team performance and report metrics to Support Services Team Leader.
3. Proactively assist with resourcing & recruitment.
4. Champion GPTW and social activity across the function.
5. Support attendance at key stakeholder meetings.
6. Manage key data required for the Support Services Manager.
7. Support development of the Legal Support Administrators through training and development plans.
About You
1. Enthusiasm, a can-do attitude and willingness to contribute to the team.
2. Ability to work on own initiative.
3. Great accuracy and attention to detail with the ability to multi-task.
4. Great time management skills.
5. Excellent verbal and written communication skills.
6. Ability to create an inspiring team environment with open communication.
7. Ability to delegate tasks and set deadlines.
8. Discover training needs and provide coaching.
9. Microsoft Office skills and familiarity with firm-specific programs.
10. Confident providing updates in key meetings in the absence of your Support Services Team Leader.
If this sounds like the right role for you, apply today!
Our Benefits - What We Can Offer You
1. 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
2. Generous and flexible pension schemes.
3. Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid).
4. Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish.
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