We have an exciting opportunity for Patient Advisors to join our friendly team based in Plymouth. We have multiple locations including Plympton, Laira, Efford, Crownhill, and the city centre, and our patient advisor team works at these different locations. The successful candidate will earn £11.56 an hour and receive 6.6 weeks holiday pro rata (including bank holidays).
If you have experience working with the general public as well as working within a fast-paced environment, then this is a perfect opportunity to grow your experience and career. Benefits include: Cycle to work scheme, NHS discounts (Blue light etc.), and NHS Pension Scheme. We are a practice that supports equality and diversity.
Who are we?
We are a GP Primary Care Network based within the Plymouth area, providing care to over 30,000 patients across 6 locations within Plymouth. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill, and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.
We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Patient Advisors, Administrators, and many more!
Role Responsibilities:
* Receive, assist, and direct patients either over the phone or in person and support them in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
* Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including data input on the various computer packages in the Practice.
* Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
* Work within an enthusiastic and friendly team of patient advisors across all of our Pathfields practices. Successful candidates will be expected to work at any of our sites if needed.
The ideal candidates will have:
* Exceptional communication and organisational skills.
* A professional telephone manner.
* A flexible pro-active approach to work.
* Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
* Experience of working in a fast-paced environment.
* Ability to work on own initiative and prioritise tasks effectively.
* Ability to work under pressure while remaining calm in difficult situations.
* High level of computer literacy.
Preferred experience and skills:
* Exceptional communication skills (written and oral).
* A professional telephone manner.
* High level of computer literacy.
* Previous experience using SystmOne.
* A flexible pro-active approach to work.
* Experience of working in a fast-paced environment.
* Ability to work on own initiative and prioritise tasks effectively.
* Ability to work under pressure while remaining calm in difficult situations.
* Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
How to apply?
If you think you're the right person to fulfil this role within our team, then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role!
We are currently recruiting for 3 vacancies and have both full-time and part-time positions available.
Job Types: Full-time, Part-time, Permanent
Pay: £11.56 per hour
Schedule:
* Day shift
* Monday to Friday
Work Location: In person
#J-18808-Ljbffr