Customer Service Executive - 6 Month FTC - Cambridge
* £28,357 per year + bonus!
* Free car parking on site
Hours
* 8:30am to 5pm
The role of Customer Service Executive - 6 Month FTC:
Sales:
* Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximize sales and margin through range extensions, own brand, etc.
* Grow and develop new and lapsed accounts within the defined portfolio against targets working with other sales staff to achieve maximum potential
* Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers, etc.
Customer Service:
* Accurately set up customers and the orders on the system, completing call logs and reports
* Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.
* Manage out-of-stock items by communicating with purchasing and advising customers accordingly.
* Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control, and credit control to ensure maximum customer service levels are achieved.
The ideal Customer Service Executive - 6 Month FTC:
* Our perfect worker will have great customer service and sales skills.
* You will show accuracy in your work.
* Experience in a similar role is required.