Job Description
Are you an experienced Pensions Professional with expertise in shaping operational models and implementing new processes and strategies into your team?
We are currently partnered with a leading pensions organisation, supporting them in their search to appoint an Operations Lead as part of the growth to their specialist outsourced management division. This role would see you work as part of the leadership team, working to implement strategies to drive operational excellence and steer the teams direction for growth.
Main responsibilities in this role would include:
1. Leading the design and implementation of strategies and processes, working closely with the Head of Pensions Management to shape the operational model, adjusting as the team expands.
2. Provide effective people management: setting individual and team objectives, providing guidance & advice and mentoring where necessary.
3. Ensuring robust governance is in place to align with any regulatory or legislative requirements. Dealing with incident management, errors and omissions and setting and monitoring any necessary controls needed.
4. Deliver on pensions management service, ensuring clients are satisfied with the pensions management services and ensuring SLAs are in place.
5. Participating in business development exercises, identifying opportunities to bring new clients onboard and assisting in...