GatewayC is an online platform which delivers high quality education to support GPs and other primary care professionals in the early diagnosis of cancer. We are looking for an ambitious Education Coordinator to support the GatewayC programme, with a focus on education development. This is a fixed term post for 12 months to cover maternity leave.
The post holder will be responsible for creating effective and pedagogically robust resources to support primary care professionals in their continued professional development. You'll be working as part of a friendly, ambitious, and dedicated team.
To be successful in this role you will be an organised, skilled team member and able to deliver a comprehensive education service to all members of the GatewayC team across a number of projects.
Main duties of the job
The successful candidate will be a methodical individual with the skills to ensure that duties and tasks are followed through. Alongside this, we require initiative and willingness to work in a team in a rapidly developing work environment.
This is an important role in a professional, creative, and forward-thinking team. You will therefore need to have outstanding administrative and technical skills and educational knowledge. You will also need to have exceptional communication skills as you work as part of our education team to support developing and maintaining our resources.
We are looking for a motivated individual with a 'can-do' approach and an ability to deliver to tight deadlines. We will need you to be flexible in your approach and have outstanding attention to detail.
The post requires a combination of good technical skills, experience in creating educational resources and an understanding of pedagogy and the importance of good quality education.
This is a fantastic opportunity for someone keen to take their next step up and gain some management experience. You'll be responsible for managing an Education Coordinator and will be given full support and direction.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job responsibilities
Learning and module development
* Provide pedagogic support regarding the design and construction of courses
* Work with subject matter experts and internal and external developers to deliver education briefs for the development of courses
* Provide support to subject matter experts in the research of appropriate content and resources to embed within courses
* Support the Education Manager in liaising with national charities to ensure content aligns with national strategies and in the review of educational content
* Forge and maintain complex communications with a variety of stakeholders and negotiating outcomes
* Collaborate closely with the design team to create content that allows learners to test and apply their understanding, provide appropriate feedback and encourage critical thinking skills and self-directed learning
* Translate national, regional and local requirements and design learning experiences that utilise a range of e-learning approaches
* Work with colleagues to determine the most effective online course design ensuring high quality and pedagogically sound approaches to course design are followed
* Work with Patient User Representatives either face-to-face or electronically in an empathetic, sensitive manner at various stages of course development.
* Develop and deliver face-to-face facilitated learning events with primary care practitioners, taking advantage of latest pedagogical approaches, and lead on the development of supporting learning materials
* Liaise with the GatewayC marketing team regarding key joint tasks in course development and promotion and implement change to development plans and policy to dovetail accordingly
* Lead the change process in the review and refresh of existent courses; including checking clinical accuracy with internal SMEs and external charitable stakeholders, evaluate user experience and functionality of the platform and lead changes with the design team and implement latest educational pedagogy
* Manage own workload and report on course development to Education Manager at timely intervals and at a monthly development meeting, highlighting potential risks and issues and adapting plans accordingly
* Support the Education Manager in assisting with the filming of actor-led consultations and when interviewing specialists
* Spot inefficiencies, then develop and instigate change to ensure course development workflows are as streamlined as possible
* Lead the review process of existing courses with the Education Coordinator and the wider GatewayC team
* Work with the Education Manager to extract both quantitative and qualitative data and analyse the impact of the education
* Contribute to the evaluation of existing courses to ensure that they are current, accurate and employ latest interactive and engaging learner techniques
* Work closely with other team members to ensure courses are designed according to the agreed specifications and quality standards
* Produce comprehensive education briefs to enable the developers to build courses to various stages of completion
* Keep abreast of developments and research in learning design and educational technologies generally and cascade on knowledge to other team members
* Hands on support to colleagues who are experimenting with innovative teaching, learning and assessment methods
Quality and governance
* Maintaining high quality assurance standards in online course materials and course delivery, ensuring copyright, licensing and accessibility standards are maintained
* Report progress on behalf of the development work stream to the Education Manager and the wider development team using established reporting methods.
* Assist with the accreditation process for all materials developed
Management and Leadership
* Line management of GatewayC Education Coordinator, providing support and opportunities for development where appropriate
* Represent GatewayC and the School of Oncology in a professional and positive manner
* Contributing to the development of the GatewayC team, developing and sharing knowledge, experience, skills and best practice
* Following prescribed GatewayC policies and procedures in all relevant aspects of management
* Work in partnership with other members of the School of Oncology, GM Cancer, CRUK, HEE and HEIW to support the overall vision and objectives of the programme
* Ensuring that projects are delivered within the available resources and agreed timescales, providing regular reports and raising significant problems/issues in a timely manner
* Planning the effective use of finances with Programme Manager and/or Education Manager to support all projects efficiently
Personal and Professional Development
* Managing and prioritising own portfolio of work and project-based responsibilities to meet required deadlines and objectives
* Taking every reasonable opportunity to maintain and improve self-development including professional knowledge and competence
* Participating in personal objective setting and review, including the creation of a personal development plan
* Further personal development and training will be supported where it is consistent with the jointly agreed outcomes and objectives of personal development plans and/ or the changing strategic and operational requirements of the project
General
* The post holder must be able to work under pressure, within tight time frames and with minimal supervision against defined project plans, contributing to the development of plans.
* Participates at relevant meetings to update on the progress of the project or on its deliverables as required
* Processes and stores data appropriately, in line with GDPR regulations
Person Specification
Qualifications
* Degree or relevant professional qualification or equivalent experience in education
* Evidence of CPD in online learning
* Teaching and learning qualification / experience
Experience
* Demonstrable experience of delivering educational projects
* Proven ability to adapt and employ the most appropriate learning design techniques and frameworks for the situation
* Experience of working collaboratively within technology-focused or digital product teams, ideally in a consumer facing environment
* Demonstrable experience of fostering and maintaining relationships with a wide range of stakeholders
* Experience of leading online learning development
* Experience of utilising an evaluation framework that feeds into design principles and workflows
* Experience of using data to help evaluate student experience and to inform refreshment and continuous improvement of content
Skills
* Organised and able to deliver and support others in working towards deadlines, key project milestones and to required quality standards
* Able to write precise, high-quality documentation and reports
* Able to quickly summarise and synthesise research findings, and make recommendations as to how they can be applied practically
* Capability to influence and manage change
* Skill in establishing and maintaining cooperative working relationships, establishing rapport and gaining the trust of others at all levels
* Excellent interpersonal skills, tact and diplomacy, whether face-to-face, in writing, or using web-tools
* Negotiation, influencing and enabling skills to ensure that priorities are met
* Hands-on experience of web content management systems
* Familiarity with audio and video production workflows
* Experience of developing facilitated learning and creating supporting training materials
Knowledge
* Knowledge of innovation and good practice in curriculum and assessment
* Knowledge and skill in using technology in teaching, communication and curriculum development
* Working knowledge of medical terminology
Values
* Ability to demonstrate the organisational values and behaviours
* Committed to quality in all that they do
* Values diversity and difference and promotes equality of opportunity
* Committed to working to help colleagues deliver better outcomes for patients
* Operates with integrity and openness
* Committed to personal development and supporting others to do the same
* Energetic and enthusiastic, capable of generating enthusiasm in others
* Challenges received wisdom and acceptance of the status quo
* Evidence of continuing personal development
Other
* Ability to work flexibly with some nationwide travel required
* Regular travel to meetings within Greater Manchester
* Ability to establish and maintain credibility
* Professional, calm and efficient manner
* Ability to make informed decisions in the absence of clear information
* Ability to troubleshoot effectively
* Used to managing the expectations of several senior managers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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