Job Title: Head of Programs
Location: London / Hybrid
Reporting to: CTO
Position Overview
As Head of Programs, you will lead the strategic planning, execution, and management of both internal and external complex technical projects. You will ensure that all programs align with our organizational goals, meet deadlines, stay within budget, and achieves a high level of success and customer retention.
This position requires a combination of strong leadership, program management, stakeholder engagement, and a deep technical understanding of media-focused cloud technologies. Your player-coach leadership style will be instrumental in fostering a culture that embodies base‘s core values.
Key Responsibilities
Program Leadership and Strategy:
* Define the overall vision, strategy, and objectives for programs in alignment with the organization’s goals
* Lead complex digital transformation programs from conception through analysis and design, implementation, final delivery, and ongoing customer relationship management
* Lead the development of program roadmaps, ensuring a clear plan for execution, timelines, and key milestones
* Ensure that all programs are aligned with business priorities and effectively meet all stakeholders’ needs, on time and on budget
* Define program success metrics and KPIs to measure business impact and ROI
* Stay up to date with emerging media and cloud technologies, and industry trends to inform program direction and continuous improvement
Program Planning and Execution:
* Oversee the planning, design, implementation, and delivery of multiple projects within the program, managed by your sub-team of project managers, business analysts, and solution architects
* Develop and manage program schedules, budgets, and resources, ensuring that projects are delivered on time and within budget
* Establish clear program goals and measurable outcomes, regularly reviewing progress and adjusting as needed
Team Leadership and Management:
* Lead, motivate, and manage cross-functional teams, providing guidance and support as needed
* Facilitate collaboration between teams, ensuring that all stakeholders are aligned and working towards the same objectives
* Manage program staff, including project managers, technical business analysts, and solution architects, providing mentorship, performance reviews, and career development
Technical Leadership:
* Provide technical direction and support to the solution architect function, ensuring that technical solutions meet business and project requirements
* Troubleshoot and resolve technical challenges as they arise, offering both strategic and tactical solutions
* Serve as a subject matter expert on technical issues, translating complex technical concepts to non-technical internal and external stakeholders when needed
Stakeholder Management:
* Serve as the primary point of contact for program stakeholders, including senior executives, clients, and supplier-partners
* Regularly update stakeholders on program progress, risks, and issues, ensuring transparency and effective communication
* Manage expectations and ensure that stakeholders’ needs and concerns are addressed promptly
Risk Management:
* Identify potential risks and issues within programs, developing strategies to mitigate and resolve them
* Proactively manage changes to program scope, schedule, and costs, ensuring that any adjustments align with business priorities
* Establish risk management processes and conduct regular risk assessments throughout program lifecycles
Quality Control and Continuous Improvement:
* Ensure that all projects within the program meet the required quality standards and are aligned with the organization’s objectives
* Monitor performance metrics and KPIs, identifying areas for improvement and implementing solutions for continuous improvement
* Foster a culture of innovation and efficiency, ensuring that processes and methodologies are continuously optimized
Reporting and Documentation:
* Maintain comprehensive program documentation, including plans, reports, and communications
* Provide regular reports on program progress, performance, and outcomes to senior management and key stakeholders
* Ensure that lessons learned from the program are documented and shared for future reference
Experience
* A minimum of 10 years of experience in an engineering, solution architecting, or similar technical role
* Proven experience in program or project management, with at least 5 years in a leadership role, running teams across multiple disciplines (e.g., consultants, engineers, developers, and project managers)
* Strong track record of successful program delivery, including managing budgets, timelines, and risks
* Financial Acumen: Highly detail-oriented, with a strong understanding of financial principles, including budgeting, cost management, and financial analysis, enables effective decision-making
* Risk Management: Identifying, assessing, and mitigating risks related to software development and operations is essential to ensure business continuity
* Process Optimisation and Efficiency: The ability to analyze workflows, identify bottlenecks, and implement process improvements is vital
* Data Analysis and Interpretation: Proficiency in analyzing complex datasets to extract meaningful insights to facilitate data-driven approach to program management and decision-making
* Performance Monitoring: The ability to continuously monitor and evaluate operational metrics ensures that the program’s operational process aligns with business objectives
* Knowledge of relevant regulatory requirements in digital transformation contexts
Communication and Business Systems:
* Excellent communication, negotiation, and conflict-resolution skills
* Understanding of methodologies (Agile, Scrum, Waterfall, etc.)
* Proficiency in Business System tools (e.g., Jira, Confluence, Excel)
Benefits:
* EMI Share Options Package (earn equity in the company)
* Employer Pension Scheme (we match your pension contributions at 5% every month)
* Life Assurance Scheme
* Staff Savings Benefits Scheme
* 25 days holiday + Public Holidays
* Experienced training for ongoing professional development
* Central London Office
About Us:
Cloud Native Media Services | Reimagining workflows in the cloud
base is on a mission to democratize cloud services for all businesses handling digital media files. We simplify cloud and software-as-a-service solutions by providing a unified user experience, single service contract, and transparent pricing model. Our one-provider model offers affordable cloud storage, media asset management, and media workflow integrations, all strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub.
Our specialist consultancy services empower large enterprises to digitally transform their operations in the cloud, leveraging our decades of experience in Cloud Native Media Services, coupled with high-quality workflow assessment, analysis, design, software integration, onboarding, project management and training. We provide these services to some of the world’s biggest names in media.
Our Core Values:
We are bold.
We are collaborative.
We are curious.
We are empathetic.
We are honest.
These values underpin every element of life at base.
How to Apply:
We would love to hear why you want to work for base and what you will bring to the table. You can upload a cover letter below and tell us a bit more about you, your interests, and your experience. If you are successfully short-listed for an interview, one of our team will be in touch to discuss the next steps.
Submit your CV detailing your relevant experience to
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