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Store Manager
Here at Safestore our people make the difference. We’re a friendly team and thrive on providing exceptional customer service, whilst selling the right storage solution to our customers.
Basic starting salary: £31,000 per annum, including a bonus each month which can take you up to £34,500 per annum.
With this position you will be based in one store and required to travel to our local stores in Heathrow, Hayes, Feltham and Hanworth (travel expenses paid when traveling to one of the additional stores).
As a Store Manager, you will lead by example and give your team all the encouragement and training they require. You will motivate them to provide an excellent customer experience, ensuring that they build great customer relationships. You’ll lead the way by driving your team’s performance and being focused on maximising sales.
Department Region 11
Employment Type: Permanent - Full Time
Location: Heathrow
Workplace type: Onsite
Compensation: £31,000 - £34,500 / year
This roles hiring manager: Dan Cramphorn
What we will offer you:
1. 28 days paid holiday per year (including bank holidays)
2. Bonuses of basic monthly salary for achieving targets
3. Enhanced parental leave
4. Pension scheme
5. Healthcare cash plan for all colleagues
6. Wellbeing initiatives such as discounted gym membership and a cycle to work scheme
7. Sharesave scheme with huge success historically for our colleagues
8. Colleague and family discounts on Safestore products and services
9. Employee Assistance Programme
What you will offer us:
1. Sales: Achieving your targets by understanding every customer’s requirements, and advising on the best solution from enquiry through to move in, driving your store’s performance (P&L) and achieving targets.
2. People: Leading and motivating the store team through coaching and providing constructive feedback, encouraging them to enhance performance.
3. Customer service: Identifying every opportunity to maximise customer experience with exceptional service.
4. Store Standards: Take pride in managing a store’s overall responsibilities, including Health and Safety and maintaining exceptional standards to create a great impression for customers.
A successful Store Manager will:
1. Have had previous experience in a management role
2. Have an operational background in a customer facing environment such as retail/consultative sales
3. Be able to lead a team and coach for performance
4. Be able to communicate and build relationships with all stakeholders
5. Have strong commercial acumen
6. Be able to lead your team through the fast-moving storage industry environment
About Safestore
Safestore is the UK’s largest self-storage group, and part of the FTSE 250. We believe that engaged colleagues, who feel valued by our business, are the foundation of our customer-focused culture. We know our people as individuals, and show respect for each other, enabling everyone to have a voice so that they can bring their full, unique selves to work. We are exceptionally proud that, in 2021 and in 2024, we were awarded the prestigious Investors in People’ Platinum accreditation.
Our Hiring Process
1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Telephone Interview
4. Stage 4: 1st Stage Interview
5. Stage 5: Hired
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