A permanent full-time opportunity has become available with a market leading manufacturer of water cleaning solutions. Working with blue chip clients across key sectors including mining, gas, energy and transport, they are known for their commitment to excellence and exceptional customer service.
We are seeking an experienced Service Co-ordinator to join their dedicated team based in Ipswich. Reporting to the Operations Manager, you will oversee two service technicians and play a critical part in maintaining smooth, efficient service operations. Your strong customer service orientation, proactive approach, and organisational skills will be key to success in this role.
Key Responsibilities
1. Customer Service Excellence: Ensure prompt, efficient delivery of services, meeting high standards for quality.
2. Service Coordination: Monitor incoming service requests, dispatching technicians to jobs and coordinating schedules.
3. Customer Communication: Schedule appointments, provide updates, and ensure a positive client experience.
4. Record Management: Maintain accurate records of service requests, work orders, and customer interactions.
5. Administrative Support: Assist the Service Manager with quoting repairs and following up on job outcomes.
To be considered for this role, you should demonstrate
1. Proven experience in a service coordination role, supported by strong administration skills.
2. Exceptional customer service focus with strong communication skills (verbal and written).
3. The ability to work in a fast-paced environment, supported by a pro-active mindset and sense of urgency to meet deadlines.
4. Familiarity with ISO compliance standards is advantageous but not required.
5. Confidence learning and using computer systems, including intermediate skills in MS Word, MS Excel and MS Outlook (MYOB Advanced experience preferred but not essential).
6. Mechanical aptitude (experience within manufacturing business is advantageous but not essential).
What’s on Offer
1. Competitive salary and growth opportunities.
2. Mentoring, training, and support from a collaborative team.
3. Convenient local location with on-site parking.
Apply Now!
If you’re ready to make a difference as a Service Co-ordinator, we’d love to hear from you.
Apply now or contact our recruitment team on 07 3812 2920 for a confidential discussion.
We look forward to hearing from you!
#J-18808-Ljbffr