Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
* Base Salary of £22,502 (35hrs pw)
* Continuous training & development opportunities with annual salary increments (year 2 - £23,062 / year 3 - £23,469 / year 4 - £23,933)
* Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
* Benefits for health and wellbeing such as Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans.
* Access to discounts and exclusive deals such as Merlin Attractions, mobile phone discounts, cinema discounts, and more.
* A supportive team & culture focused on making a positive difference in a company passionate about diversity and inclusion.
We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as due to the nature of the role there are a range of different working arrangements & additional hours. There will be days when your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.
We are open to considering part-time positions for day shifts only. However, please note that full-time attendance would be required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you’ll be responsible for every aspect of detainee management. Key duties include:
* Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet.
* Monitoring and supervising detainees while they are in the docks during court sessions.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Ensuring that detainees have access to food and drink throughout the day.
* Monitoring the mental and physical health of detainees and reporting any concerns.
* Ensuring the safety and security of the court environment, including responding to incidents or emergencies.
* Completing necessary paperwork and data entry accurately.
* Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job:
Our current PCOs come to us with different work & life experiences. What matters is that you’re committed to making a difference to the lives of others – the rest you will learn during your training course and through our experienced colleagues.
Ideally, you’ll have a current valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and the ability to handle challenging situations with professionalism. Our roles would suit those with an interest in criminology or psychology.
Online Assessment -> Briefing call to assess eligibility -> Competency-based virtual interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
About Serco:
At Serco, the nature of our work is important, and everyone plays a role, from caring for vulnerable people to managing complex public services. We are a team of 50,000 responsible for delivering essential public services around the world. We are innovators committed to improving public services for everyone.
Apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications, and when that happens, we may bring the closing date forward, so please apply promptly.
At Serco, we prioritize performance and potential. We are committed to building a diverse and inclusive organization that supports the needs of all. We encourage applications from a diverse candidate pool and are open to discussions around flexibility and flexible working.
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