Do you know how to deliver an exceptional customer experience? RAC have exciting opportunities for Customer Service Specialists to join our Motability Team. Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Motability Customer Service Specialist you will be an integral member of RAC and to our continued growth and delivery of exceptional service that RAC is known for. This is a Full-time, permanent role based at out iconic Bescot office. Shifts fall across Monday to Sunday, 7am-11pm, 35 Hours per week. Salary is £20,20.80 per annum. You'll ensure the provision of a responsive, consistent and high quality telephone service to Motability customers broken down and to deliver a professional and high-quality service that satisfies or exceeds customers' expectations and established organisational goals by providing the best possible, cost-effective solution. What you'll be doing: Answer incoming calls from customers broken down at the roadside, to take full details of the breakdown, establish the driver’s entitlements and requirements. Deliver a responsive, consistent and high-quality telephone service using structured calls and accurate information. To answer incoming calls regarding the member’s current policy, and answer queries relating to policy details Contribute to organisational goals through the delivery of service excellence and the achievement of agreed individual and team measures To offer sales to non-members calling in a breakdown situation or offering upgrades to existing members with incorrect entitlement. To be the best, we want the best. We’re looking for Customer Service Specialists who have: Experience within a customer service/call centre environment Ability to work in a pressurised environment working quickly and effectively to meet required standards Ability to work as part of a team to meet business unit objectives Good interpersonal skills – empathetic, flexible and friendly approach Good keyboard skills Map reading skills At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits: Eligibility to join our bonus scheme. Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings. 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering. Family leave support including paid time off, flexibility and resources to help balance work and family commitments. Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16 in your household. Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options. FREE RAC Ultimate Complete Breakdown Service from Day One. Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more. FREE onsite parking. When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus Together we are all OrangeHeroes. Be a part of our journey We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.