JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. We are looking for a Team Business Support Manager to support our Building Consultancy Services business line. About JLL We’re JLL. We’re a professional services and investment management firm specialising in real estate. We help organisations around the world achieve their ambitions by owning, occupying and investing in real estate. Role Purpose An opportunity for a Team Business Support to join JLL’s vibrant London Building Consultancy Team has arisen. Building Consultancy is part of our Project and Development Services (PDS) service line in the UK, Europe and rest of the world. The Team Business Support role is an important one working for busy teams of Building Surveyors in our Greater London and south east team who work with a number of large profile clients on some exciting projects and complex schemes. In addition, the role will include Account Coordination for key clients for the team including Royal London (construction project and programme management) and others as required. What this job involves Secretarial Provide full administrative and secretarial support to the team of building surveyors based in the London office. Report production using MS Word, Excel, PowerPoint and PDF software (Nitro & Adobe). Typing, formatting and proof-reading letters and technical reports. Processing expenses. Meetings – arrange department and client meetings, book meeting rooms, and coordinate refreshments as required. Dealing with telephone queries and clients arriving at the office. Co-ordination of new starters/leavers process. Support the team by maintaining the CRM system and producing pipeline reports. To become fully conversant with all JLL systems & tools available and provide support to your team in line with best practice. Manage the inputting and amending of job opportunities on the CRM system weekly. Set up job files on SharePoint using the UK PDS CloudFirst protocol as required. Maintain client contact details. Minutes - taking and typing project and team minutes, as required. Share sickness and holiday cover on a rota basis with other department support staff. Support the team to follow up on overdue fees, working with the Team’s Credit Control team as required. Account Coordination Ownership - Maintain and update project reports/templates as required, ensure data is accurate, and monitor the progress of all live projects under PDS control. Collate and review supply chain quotes with PDS guidance. Support the BC team and Client team to upload documents, including to the client data portal. Client/Stakeholder Management Serve as primary PDS point of contact on client procedure queries. Manage relationships with key stakeholders in the Client’s organization. Set-up and coordinate regular and ad-hoc meetings, prepare agendas, attend and minute meetings. Manage the client accounts SharePoint dashboard. Sound like you? To apply you need to be / have: Proficient in MS Word, Excel, MS PowerPoint, Outlook, MS Teams, Salesforce, Certinia, CloudFirst and OneDrive. Copy and audio typing experience. A confident and proactive approach to work. Ability to prioritise workload with attention to detail and willingness to complete projects efficiently. Proven organisational skills and excellent telephone manner. Proven ability to work independently and make decisions when necessary. Team player with a positive ‘can do’ attitude. Ability to work under pressure and to tight deadlines. Present in the office at least 3 days a week – ideally Tues, Weds, Thurs. Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding, and developing all our employees with regard to their abilities and contributions irrespective of their background. We are committed to making all stages of our recruitment process accessible to candidates with disabilities and long-term health conditions. What you can expect from us: You’ll join an entrepreneurial, inclusive culture where we succeed together. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.