Customer Success Operations Administrator office-based, Newcastle/UK About Us Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Operations Administrator to be part of making this happen. About the Role: The Customer Success Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our Customer Success teams by creating renewal quotes, training and supporting sales reps, and analysing and improving process flows. This position will play a cross functional role between Customer Success Sales Team, Manufacturing, Sales Operations, Channel Team, Channel Operations, and Billing. Responsibilities: Support Customer Success team by managing contract cycle and building renewal quotes Ensure deal structure is in alignment with the contracted subscriptions to be renewed Respond to CSM inquiries related to quotes, orders, and invoices Follow up as required to manage process through booking of renewal, including order processing as needed Provide accurate and timely reporting and visibility to contract renewal/churn information Utilise experience and training to create manuals and training aids for sales stakeholders. Document and create knowledge repository for first-tier sales support Investigate and resolve data issues using own knowledge Analyse existing process flows around renewals and customer success. Evolve or reinforce existing sales processes and implement new ones, focusing on scalability and driving significant growth Data steward for accurate customer data within Salesforce Maintain customer ownership assignments Who You Are: Excellent communication skills: verbal, written, presentation Innovative, motivated, organised, high energy team player Process and quality orientation with attention to detail Minimum Qualifications: 5 or more years’ experience in sales operations or role Salesforce.com experience required Prior experience working with quoting, subscriptions and contracts Prior experience working with channel partners Why Arctic Wolf? At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We offer all wolves a compelling compensation and benefits packages, including 28 days per year annual leave, 8 bank holidays, paid time off to volunteer together with a comprehensive private medical and life insurance, pension, and company equity shares. Also, we want to ensure all employees to have a good work-life balance offering a robust Employee Assistance Programme, professional career progression and so much more Come join the Pack during this exciting time of rapid growth where every employee makes a difference, and their contributions are recognised and rewarded.