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Retail Customer Advisor
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high standards in the department.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with strong product knowledge.
4. Collaborating with your team to maintain store cleanliness and organization.
5. Performing tasks on the shopfloor and other areas as needed, including stock management, cash handling, take-to-car deliveries, stock routines, and restaurant services—an excellent opportunity to develop new skills and gain experience.
Who we are looking for
* A passion for delivering outstanding customer experiences with a friendly attitude.
* Experience in a customer-facing role.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, and proactive with a hardworking attitude.
* Eager to learn new skills and gain diverse experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our core values: teamwork, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
* Generous annual leave with flexible holiday options.
* Uncapped store discounts: 50% off in restaurants, 25% off in the Garden Centre, and 10% off in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice.
* Support from Retail Trust with confidential assistance, virtual GP, counseling, and retail rewards.
* Development opportunities through Dobbies Academy and eLearning platforms.
* A vibrant, diverse, and committed team dedicated to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the UK's only garden centre retailer with stores nationwide. Our passion for gardens and plants defines us, showcasing through our own brand, concessions, and services. We promote garden living all year-round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals. We organize events and community experiences and support a national charity partner.
We are committed to being a great place to work, encouraging our colleagues to be their best, share successes, and make it work for our customers.
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