Role Purpose
The Front of House Workplace Experience Coordinator acts as the heart of the workplace, providing a personal and professional experience to visitors, administrative support and workplace services to foster a sense of community and provide 5* Front of House service to our clients and internal staff.
As part of the ‘Host’ experience team, the Front of House Workplace Experience Coordinator creates a warm, supportive atmosphere by supporting employee-facing services, welcoming visitors and other service-based tasks as needed.
A Workplace Experience Host will be able to demonstrate their understanding of exceptional service, as well as their enthusiasm and motivation for delivering this daily. An eye for detail and going above and beyond will also be expected.
Shifts range from 7am - 7pm.
Key Responsibilities
1. Passionately engage with visitors and colleagues coming through our reception, delivering an exceptional experience.
2. Greets employees, announces clients and visitors and conducts guest registration through Semieta, our visitor management software.
3. Escort clients to rooms as needed.
4. Receive and direct incoming calls to appropriate personnel.
5. Email inbox management.
6. Assists with scheduling, preparing and running of meeting and conference rooms using Rendezvous, our room management system.
7. Coordinates catering for meetings and events, resolving last-minute meeting requests.
8. Maintains a neat appearance in the reception area, conference rooms and other common areas.
9. Requests building and housekeeping services as needed.
10. Periodically inspects common area equipment to ensure good operating condition and arrange equipment service as needed.
11. Follow uniform & grooming guidelines.
12. Performs other duties as assigned.
13. Support of the Client Lounge, offering clients beverages, taking their coats and helping with any further requests.
Person Specification/Requirements
1. Experience in Front Desk, Concierge, customer service or other hospitality experience is essential.
2. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
3. Comfortable meeting and engaging with new people.
4. Warm and engaging demeanour.
5. Ability to assess circumstances, empathise and offer help.
6. Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
7. Good organisational skills.
8. Ability to work flexible work schedules based on office needs.
Working at CBRE
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE.
About CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations
Job Types: Full-time, Permanent
Pay: £30,000.00-£33,000.00 per year
Additional pay:
* Yearly bonus
Schedule:
* Monday to Friday
Work Location: In person
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