Could you be the operational lead for our learning programme? The purpose of this role is to manage the customer delivery of our learning programme by being: · The operational lead for our learning programme · The key point of contact for participants · Project manager for our mentoring programmes Responsibilities: Reporting to Head of Learning Programmes, you will: Be the operational lead for our learning programme. You will set up and maintain the systems and processes that are required for our programmes to run, including CRM, our learning platform and communications platform. This will involve working with the relevant teams internally to ensure systems integrations work seamlessly, acting as the master administrator for our learning platform, managing ways of working with sub-portal owners and managing the enrolment process for users. You will own the operational relationship with the learning platform account manager, consider ways to maximise functionality and make recommendations for opportunities to improve user experience. You will set up and maintain courses and content on the learning platform, according to the brief from the Learning Content Manager, and set up testing and feedback processes to ensure it’s delivered to a high standard. You will provide weekly reports to track progress and engagement rates against target and benchmark and highlight any risks. Act as the key point of contact for participants. You will be responsible for all communications to participants, creating and delivering an effective plan from course registration to completion. You will own the learning inbox, responding promptly to queries, leading the resolution of any issues and giving participants a great experience. You will use feedback and your knowledge of best practice to continuously improve our engagement rates. Project manage our mentoring programmes. You will be responsible for project managing our mentoring programmes. This will involve: · Managing the registration process for participants, working closely with the Engagement Manager to ensure consistent communication with client contacts. · Setting up relevant mentoring matches, making effective use of technology and collaborating with internal experts to do so. · Delivering a high-quality mentor/mentee experience, including managing communications throughout the programme, providing support and facilitating any live sessions for participants. · Report on progress and feedback against target and benchmark and highlight any risks. · Use feedback and your knowledge of best practice to identify and recommend opportunities to develop the programme. What you’ll bring · Experience of managing projects, solving problems and demonstrating flexibility. · Experience of working with tools and systems, as well as demonstrating curiosity and interest in getting the most from them for the benefit of the users and the business. Experience with any of the following would be desirable: learning platforms, CRM system, communication platforms such as Dotdigital, project management tools such as Monday.com or Trello. · Confident working autonomously with high attention to detail and excellent organisation skills. · Strong attention to detail and proactively seeks ways to improve what we do for our users · Strong communication skills with an ability work collaboratively with internal and external partners on solutions. The rewards We offer a range of benefits, including a market-leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. At IGD, we have a great work-life balance, where you are empowered & trusted to manage your time. The location We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London. More about our people We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves. We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process. More about IGD IGD is a truly unique place, we connect and inspire, provoking and leading constructive debate that creates impact. Together we are working to make a tangible difference for Society, Business, and the Individual. We use in-depth commercial understanding to uncover rich insights and data, leading to action that powers success. We reinvest profit from our Trading company into delivering Social Impact, through the Charity, aimed at uniting and mobilising our industry around the most crucial issues affecting society and business today. InspireGrowChange: Join our team to help us make a positive impact and drive change Get in touch – we’re looking forward to working with you. careersigd.com