3rd Line IT Support Engineer 3rd Line IT Support Engineer (MSP) Hartlepool, Durham £35,000 to £45,000 per year (DOE) Plus excellent company benefits The Opportunity: Our client are expanding and we’re on the lookout for a talented 3rd Line IT Support Engineer to become a key part of our dynamic team play a vital role supporting a wide range of Education and SMB sectors, tackling everything from complex troubleshooting to exploring cutting-edge technologies. If you thrive on problem-solving, enjoy working across a range of technologies and love providing top-class service, this is the role for you. With opportunities for hands-on work, industry training, and career development, this is the ideal role for an ambitious IT Engineer looking to grow their skills with a respectable and trusted company. Skills and Experience Solid experience as a 3rd Line Support Engineer, ideally within a Managed Service Provider (MSP) or working into the Education sector or related industries Able to manage multiple tickets and priorities in a fast-paced environment. Excellent communication and client-facing skills. Strong troubleshooting ability across the following: Windows 10, 11 and Mac OS Networking (LAN, WAN, VPN, VLANs, Managed WiFi, Firewalls and Routers) Microsoft 365 and Azure (including Intune and Mobile Device Management) VoIP phone systems Windows Server 2016 (Active Directory, Group Policy, PowerShell, SCCM, Backups, Hyper-V and VMWare) Role and Responsibilities: Providing 3rd line support to end-users via phone, email or on-site client visits. Working closely with 3rd party vendors and suppliers to resolve technical issues. Performing IT audits and recommending improvements to customer environments. Supporting and mentoring 1st and 2nd Line Engineers. Creating technical designs, proposal, and documentation. Staying hands-on with the latest technology in both test and live environments Applications: To learn more about this opportunity as a 3rd Line IT Engineer, working from their offices based in Hartlepool, Durham; please call and speak with Edward Laing here at ISR Recruitment on 07436 071 872 or please send through a copy of your latest online business profile and/or CV ( edwardisr.uk.com ) for an immediate call back in the strictest confidence. Please call Edward here at ISR on 07436 071 872 to learn more about our client and how they are leading the way in service and solutions for their clients through innovation and transformational technology??