The role
We are looking for a well-organised, confident and proactive administrator with strong organisation and interpersonal skills join the Faculty of Arts Postgraduate Research (PGR) Admissions team.
The successful candidate will be a core part of our small team based on Woodland Road (Bristol) to provide administrative and operational support to applicants and colleagues looking to undertake a research programme with the Faculty of Arts.
What will you be doing?
1. Administer all procedures and processes relating to the application and admissions process for PGR students, ensuring applicants receive a high-quality customer service.
2. Ensure that all prospective and current postgraduate students are supported, working with postgraduate student administrators to manage student transition from applicant to registered student.
3. Respond promptly and accurately to queries from prospective students by email, telephone and in person, and act as the first point of contact for prospective students.
4. Deal with queries on behalf of senior managers, including more complex queries, judging when to forward or involve others; raise issues of concern where necessary to ensure resolution of problems.
5. Use and understand central databases and information systems (such as SiTS, PG EVAetc.) to gather information, undertake and manage processes and to respond to queries.
6. Assist with funding processes for new scholarships, collate applications, help arrange interviews, assist with notifying successful applicants.
You should apply if
7. You are an enthusiastic and self-motivated individual, able to prioritise your own work and manage changing priorities as part of a diverse, busy workload.
8. You like to be busy and have proven administrative experience working in demanding environments.
9. You are able to work autonomously, sometimes with little supervision, responding independently and dealing with unforeseen problems and circumstances.
10. You have excellent organisational skills along with flexibility and initiative.
11. You can build effective and collaborative working relationships.
12. You are committed to service excellence.
13. You have excellent IT skills.