Job Description
Job Title:Client Operations & Account Manager
Location:Office Based in Elstree Hybrid (Flexible post-training based on candidate preferences)
Salary & Benefits:
* Starting from £26,000 per annum (dependent on experience)
* 40hrs/wk (willing to accommodate flexible working times for the ideal candidate, ensuring a work-life balance that suits both parties)
* Immediate start
Role Overview:We are seeking a proactive and detail-oriented Client Operations & Account Manager to manage and grow long-term relationships with both new and existing clients. Our diverse clientele includes property managers and multi-location businesses requiring 24-hour maintenance services. The ideal candidate will thrive in a dynamic environment, managing multiple tasks to ensure seamless job completion from start to finish.
Key Responsibilities:
* Monitor and respond to client emails
* Log maintenance requests and assign tasks to service engineers
* Oversee invoicing and job tracking through our live system
* Address customer complaints and feedback promptly
* Monitor and drive sales revenue performance
* Meet monthly sales targets
* Collaborate with sales representatives to strengthen client relationships
* Foster and maintain strong professional connections with clients
Desired Personality Traits:
* Highly reliable, self-motivated, and results-driven
* Positive, with a focus on delivering high-quality service
* Ambitious and confident with a proactive approach
* Team player who enjoys collaborating with others
* Comfortable with taking on responsibility and accountability
Key Skills & Experience:
* Strong background in account management
* Professional and knowledgeable about service offerings
* Excellent communication and networking skills across all levels
* Motivated, organized, and capable of managing multiple tasks simultaneously
* Proven success in managing client accounts and achieving sales targets
Technical Skills:
* Proficient in Excel, Word, Internet, and Outlook
* Basic understanding of profit and loss and general accounting
* Excellent written communication skills
Qualifications & Experience:
* Proven success in a proactive sales role
* Demonstrated ability to meet and exceed sales targets
* Prior experience in account management and/or maintenance is highly desirable
If you are ready to take on a rewarding role in a fast-paced, client-focused environment, we’d love to hear from you!