Part-time Customer Service Officer required for a Housing Association based in Croydon. Details: 3 month initial contract with potential to become permanent 17.5 hours per week Mon – Fri – 10:30 – 2 PM Office based 5 days per week, may consider 1 day working from home once you are settled into the role About the role: Serve as the first point of contact for residents, staff, contractors, and external organisations Ensure excellent customer service through effective communication Issue resolution, and administrative support Handle enquiries in person and via phone Manage repairs and service requests Update CRM and housing management systems Assist residents with rent payments and account queries Key Skills required: Previous housing experience is essential Excellent customer service and communication skills Good IT skills and previous CRM system experience Ability to work well under pressure Ability to build rapport and work well within a team For further information please contact Colby Robinson. Please apply now to be considered for a face to face interview week commencing 24th Feb