Job summary The outpatient department demands the highest standards of nursing care and professionalism. It is important to remember that patients may judge the quality of care received in the outpatients department as representative of the rest of the hospital, and this may influence their decision regarding further treatment.The applicant is required to provide assistance and support in the outpatient clinic working both as part of a team. There is a requirement to rotate through all the clinic types and the 2 hospitals. Training will be provided as appropriate. Current hours of service are Monday to Friday 08.00 to 18.00 x3 ,08:00-17:30x 1 DO X 1Applicants are advised to read the Job Description and Person Specification as shortlisting will be completed against the criteria outlined in those documents. Failure to ensure you have the correct qualifications and experience will result in your applicant not passing the shortlisting stage.Applicants successful at the shortlisting stage will be invited to an Assessment Day (written Numeracy and Literacy test followed by formal interview). Main duties of the job To assist the nursing staff in maintaining patients well-being and dignity in a safe environment and in maintaining patient confidentiality and privacy. To understand and adhere to all relevant trust policies and procedures. To be polite and professional at all times. To understand and support safeguarding principles for patients and escalate any concerns to the registered nurse. At all times to respect patients' privacy and dignity To work in close collaboration with the Infection Control Team. To ensure that monitoring of clinical practice is undertaken at the agreed frequency. To ensure that the department environments are cleaned and maintained to the highest standards; ensuring that shortfalls are rectified, or escalate as necessary. About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Date posted 13 February 2025 Pay scheme Agenda for change Band Band 2 Salary £28,166 a year Per Annum inclusive of HCAS Contract Fixed term Duration 12 months Working pattern Full-time Reference number 391-RFL-6854874-A Job locations Outpatients Department Edgware community hospital and Finchley Memorial Hospital Edgware community Hospital Burnt oak Broadway Middlesex HA8 0AD Edgware HA8 0AD Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values. Education & professional Qualifications Essential Knowledge of personal care and related procedures Willing to develop and work towards new diploma Level 2 or equivalent Demonstrable literacy and numeracy skills. Desirable NVQ Level 2 or Equivalent. Experience Essential Previous experience of team work Desirable Previous experience of customer care Interest or experience within a carer role/setting. Skills and Aptitudes Essential Ability to provide individualised care and empathy Good organisational skills Able to communicate effectively with patients, relatives and multi-disciplinary team Able to demonstrate an awareness of the important of confidentiality / privacy and dignity Willing to develop own knowledge and practice, Personal Qualities & Attributes Essential Has a caring, compassionate and professional nature Demonstrates self-motivation and common sense Diplomatic and calm Ability to work as a team and form professional relationships with colleagues Ability to work as a team and form professional relationships with colleagues. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values. Education & professional Qualifications Essential Knowledge of personal care and related procedures Willing to develop and work towards new diploma Level 2 or equivalent Demonstrable literacy and numeracy skills. Desirable NVQ Level 2 or Equivalent. Experience Essential Previous experience of team work Desirable Previous experience of customer care Interest or experience within a carer role/setting. Skills and Aptitudes Essential Ability to provide individualised care and empathy Good organisational skills Able to communicate effectively with patients, relatives and multi-disciplinary team Able to demonstrate an awareness of the important of confidentiality / privacy and dignity Willing to develop own knowledge and practice, Personal Qualities & Attributes Essential Has a caring, compassionate and professional nature Demonstrates self-motivation and common sense Diplomatic and calm Ability to work as a team and form professional relationships with colleagues Ability to work as a team and form professional relationships with colleagues. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Outpatients Department Edgware community hospital and Finchley Memorial Hospital Edgware community Hospital Burnt oak Broadway Middlesex HA8 0AD Edgware HA8 0AD Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)