Your Company
A global market leader in the development and production of dispensing equipment is seeking a dynamic IT Business Support Engineer to join their team.
With factories in more than 10 countries, sales offices in 18 countries, and a large network of agents worldwide, this organisation employs approximately 1,600 people.
The company has recently consolidated its efforts around a major transformation program from a number of individual companies into one unified group. IT plays a central role in ensuring that IT systems and infrastructure are cohesive for the entire business and that IT becomes an enabler for the business.
Your Role
* Act as service owner for global applications.
* Engage with business units to enhance processes and IT support.
* Maintain service descriptions and support new implementations.
* Provide 2nd level support for assigned services.
* Collaborate with global teams to align IT services with business needs.
* Participate in projects to improve IT systems and processes.
* Provide software support and maintenance for local applications.
* Offer on-site hardware support, maintenance, and diagnostics for desktops, printers, telephony systems, and production machinery.
* Maintain detailed records of support requests and resolutions.
* Develop knowledge of IT systems and business processes.
* Provide technical expertise to various departments.
What You Need to Succeed
* Bachelor’s Degree in IT, Computer Science, or related field, or equivalent experience.
* Minimum 3 years’ experience in IT support or consulting.
* Proven 2nd level support experience for business applications.
* Experience engaging with business units to improve IT processes.
* Knowledge of hardware maintenance and diagnostics.
* Experience with telephony systems (e.g., Avaya) and thermal printing.
* Familiarity with D365 and global IT service management practices.
* Experience working with globally distributed teams.
* Strong analytical and problem-solving skills.
What You Will Get in Return
* Opportunity to work in a global organisation with diverse teams.
* Engage in meaningful projects that enhance IT systems and processes.
* Develop and expand your technical expertise.
* Competitive salary and benefits package.
* Supportive and collaborative work environment.
If you are a proactive and skilled IT professional looking to make a significant impact, this role could be good for you.
Based at their factory in Bangor, the suitable candidate will spend 60% of their time providing global support to the IT team in Denmark and 40% providing local IT support.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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