The Rewards and Benefits on offer:
* Fantastic City Centre location.
* Incredibly friendly team working environment.
* An excellent Pension scheme.
* Annual bonus scheme.
* Virtual GP Service.
* Great maternity/paternity leave.
* Great holiday entitlement.
* Just day shift, Monday to Friday.
* Training and Development opportunities.
* Opportunity for working from home after probation.
* Easily Accessible offices.
* Immediate Start Date.
* The opportunity to secure a permanent contract from day one!
MTrec's New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor, with a background in financial services, as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service oriented individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
* Handling a high volume of calls.
* Answering inbound calls from callers.
* Resolving customer claims.
* Handling customer complaints and queries.
* Working to resolve customer issues and obtaining the customers' refund where appropriate.
* Delivering fair and timely outcomes.
* Providing exceptional service to customers to encourage continued use of products and services.
About you:
* Customer Service experience with a background in financial services is essential.
* The ability and experience to make decisions based on information presented.
* Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges.
* Excellent written and verbal communication abilities, listening and empathy skills.
* Comfortable with technology and the ability to use Microsoft Office.
* A passion for delivering an excellent customer experience and finding the best outcome for customers.
#J-18808-Ljbffr