Account Manager – Sheffield - £25,000 - £30,000
Chase & Holland are excited to be with an innovative business who are currently going through a strong period of growth and are looking to recruit an Account Manager to join their friendly customer services team. Reporting to the Customer Services Manager you will be the first point of contact for customers taking ownership, ensuring a consistent and efficient end to end service for customers.
This is a great opportunity and will suit someone who has excellent customer service experience along with a positive, proactive approach.
In Return You’ll Receive:
Genuine development opportunities
Generous salary depending on experience
Opportunity to work with a leading organisation offering a positive working culture
Responsibilities of the Account Manager:
Ensuring exemplary customer service is delivered at all times
Ensuring scheduled reports and tasks are completed
Working with the Senior Account Managers to support colleagues and delegate tasks across the team
Being the point of escalation for customer complaints
Supporting the team to deliver resolutions for ongoing service issues
Formalising and documenting the best practice for processes across your team
Prioritising workload to ensure a balanced approach to reacting to incoming requests whilst monitoring ongoing projects and supporting your team’s workload
Co-ordinating with internal departments and external suppliers to...