Workshop Controller
We are recruiting an experienced Workshop Controller for our client based in Farnborough.
This key role is responsible for managing the workshop and staff, collaborating with the service team, other departments, and customers, and influencing departmental KPIs. The Workshop Controller will oversee the planning of scheduled tasks and ensure unscheduled work is assigned to the appropriate technicians to maximise productivity and meet deadlines.
As the line manager for technicians, the role involves coaching, development, and performance management. Additionally, the Workshop Controller will ensure quality control, compliance with audits, and adherence to health and safety regulations. The role requires maintaining high ethical standards and working closely with Depot Management to support business growth.
Key Responsibilities:
Customer Satisfaction (CSI): Support management in implementing processes that achieve the highest customer satisfaction levels
Generating Profit: Maximise technician efficiency and hours sold to deliver profit in line with the business plan
Process Improvement: Work closely with the Depot Manager to introduce updated working practices that benefit the business, staff, and customers
Collaboration: Maintain strong relationships with the Warranty/Technical Departments and ensure all internal processes are followed using manufacturer systems and Enhanced Diagnostic processes
Documentation Quality: Ensure accurate and complete documentation for each repair, adhering to warranty processes and standard repair times to ensure efficient job order processing
Performance Management: Conduct one-on-one technician appraisals at least four times per year
Health & Safety: Ensure a safe working environment by enforcing proper housekeeping and H&S practices across the team
Training: Identify technician training needs and assist the Depot Manager in planning their development paths
Knowledge and Experience:
Excellent communication skills, able to deal diplomatically with customers manufacturer representatives, and colleagues both in writing and verbally
Experience in preparing and submitting warranty claims
Strong organisational skills and ability to multitask efficiently
Flexible, approachable, and self-motivated with the ability to work independently
Strong accountability and decision-making abilities
Analytical and methodical approach to problem-solving
Able to work on improvement initiatives and implement changes where necessary
Experienced with a variety of computer programs and systems
Able to handle confidential matters with discretion
In-depth knowledge of Large Goods Vehicle Operator License legislation
Essential Competencies:
Proven experience in managing commercial vehicle workshops
Consistently delivers results and meets customer expectations
Focused on customer satisfaction and maintaining high standards
Ability to handle pressure and find effective solutions
Maintains a positive and proactive outlook at work
Takes ownership of actions, projects, and people, and works independently
Makes quick, clear decisions, even in challenging situations
Skilled in applying technical expertise and using technology to achieve work objectives
Continuously develops professional knowledge and expertise
Demonstrates understanding across different departments and functions
**The ideal candidate would be a car owner and driver due to location**
Benefits:
Salary - £43,000 to £46,000 PA
Farnborough Location
24 days annual leave per year (carry over up to 5 days)
Life assurance (1x salary)
Duvet Day (additional leave day)
Company pension contribution of up to 5%
Private medical insurance
Attractive overtime rates of up to 130%
Bonus, incentives, and commission schemes
If you have all the skills required for this role, please do not hesitate to contact Julie Paton or Aimee Page at One to One Personnel on (phone number removed) or email your CV to us on or We look forward to hearing from you