Job Description Job title: IBA Operations Deputy Head Salary: £60,000 per annum Bonus Benefits Location: Nottinghamshire OVERVIEW We are working with a key client of ours who are seeking an experience IBA Operations Deputy to join their expanding retail branch. As the Deputy Head, you will play a crucial role in managing the Retail IBA Operations Team, ensuring compliance with FC CASS regulation, and driving process improvements to enhance efficiency. RESPONSIBILITIES Provide support to the IBA Operations Head - Retail and other Senior Managers within the IBA Team Manage debt collection and settlement processes Oversee the premium finance process and minimize funding delays Identify and implement process improvements within the team Provide timely MI and insightful commentary for control weaknesses and business performance improvement Support CASS and statutory audits, and identify and resolve CASS breaches Collaborate with internal teams to improve efficiency and deliver process improvements Maximize cashflow from IBA related activities Build relationships across the organization and communicate effectively with stakeholders Provide training and development opportunities to team members Support projects including the transition of activity into the team SKILLS Self-starter with a positive 'can do' attitude and natural problem-solving abilities High level of resilience and attention to detail Ability to work collaboratively as part of a team and independently Excellent written and verbal communication High level of resilience and attention to detail EXPERIENCE Working knowledge of broking systems including Acturis, Websure, SSP, Epic, and TAM Proven people management skills Clear understanding of FCA CASS regulation If you have the relevant experience or know someone that does please contact me now on 07458 162 853 or email us at adminlawesgroup.co.uk