Are you an experienced Process Improvement Analyst looking for your next challenge? We have a fantastic opportunity for two Process Improvement Analysts to join our Business Architecture and Process Improvement team at Sovereign Network Group (SNG). Based at our Basingstoke office, you'll have a mix of home and office working to support a healthy work-life balance. This role may involve occasional travel to our other offices, so you should be comfortable with travel and have access to transport. The Role Reporting into one of our Senior Process Improvement Analysts, you'll work closely with them and the Business Process Delivery Manager to implement process improvement initiatives across SNG. This role is essential in leading and implementing process initiatives that drive business improvements, enhance efficiency, and deliver measurable results in line with SNG’s strategic objectives and policies. Responsibilities include: Creating, improving and maintaining detailed process maps across a variety of business functions, ensuring deliverables align with SNG’s process standard Contributing to building a pipeline of process improvement opportunities by collaborating with key stakeholders to understand in detail the process work needed Executing process improvement initiatives using methodologies such as Lean, Six Sigma, and BPM Identifying and engaging with key stakeholders across the business, to gather requirements, understand business needs, and ensure buy-in for process improvement initiatives Integrating control activities into business processes to minimise risk and ensure compliance Working with customer experience teams to review pain points and issues by undertaking root cause analysis on internal and external processes, ensuring desired customer experience across the end-to-end customer journey is reflected in process models Collecting and analysing data to track and measure the impact of process improvements through change initiatives What we're looking for You should have proven experience in a similar role within process analysis or a related field. Additionally, you should be skilled in applying BPM standards and frameworks, such as BPMN, Lean, Six Sigma, APQC, and other continuous improvement methodologies. You'll also need: Demonstrable experience in the design, improvement and implementation of business process models using BPMN and process modelling tools and software (e.g., Signavio, Bizagi, ARIS) Awareness of change management practices, and project management principles, working in transformative environments with the ability to manage multiple projects, ensuring timely delivery Proficiency in using and maintaining BPM software and tools for process mapping and analysis (e.g. Adonis, Visio, ARIS, Bizagi) Expertise in analysing complex data sets and processes to identify trends, inefficiencies, and opportunities for improvement to articulate return on investment Understanding of how to integrate control activities into business processes to comply with regulatory standards, relevant laws and business rules Excellent communication skills, with the ability to present complex information clearly and persuasively to stakeholders at all levels Strong stakeholder management expertise, building effective relationship Experience of planning and facilitating workshops across large diverse groups What you'll receive from us We have some fantastic benefits on offer at SNG including: £450 flex-pot annually to put towards benefits of your choice 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) Company pension scheme matched up to 12%, life cover at 4x your salary Flexible working - we're committed to giving people flexibility as widely as possible Options for private medical insurance, dental insurance & critical illness cover At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion Strategy and believe that diverse talent makes us stronger. Take a look at our careers site to learn more about us and our values. It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you