2-3 months contract with a Local Authority Job Summary: • The successful candidate will have substantial experience in housing options, with a solid understanding of housing law, including the Homelessness Reduction Act and the Housing Act 1996 (as amended by the 2002 Homelessness Act). • This role requires an individual who can make informed decisions, communicate effectively with a wide range of people, and demonstrate a high level of attention to detail. • The Housing Options Officer will be expected to provide a customer-focused service, ensuring all housing options are thoroughly explored and appropriate decisions are made within legislative requirements. Key Duties/Accountabilities (Sample): • Assess and provide housing options advice in line with the Homelessness Reduction Act 2017 and the Housing Act 1996 (as amended by the 2002 Homelessness Act). • Investigate and assess homelessness applications, ensuring compliance with legislation and providing clear, well-reasoned decisions. • Develop housing plans with applicants to prevent homelessness, offering advice on alternative housing options, and ensuring timely interventions. • Liaise with other agencies, landlords, and support services to find suitable housing solutions and support for applicants. • Provide detailed written reports and assessments as part of the homelessness assessment process, ensuring accuracy and clarity in line with legal requirements. • Maintain case records and ensure all data is entered into relevant systems accurately and promptly. • Attend and contribute to case conferences, meetings, and multi-agency groups to deliver cohesive and effective housing solutions. • Handle sensitive and complex situations with professionalism and empathy, ensuring the safety and dignity of all applicants. • Support applicants through the housing application process, ensuring they understand their rights and responsibilities. • Monitor deadlines and ensure timely decisions in accordance with statutory timescales. • Work flexibly to respond to changing priorities and needs within the team and service area. Skills/Experience: • Experience in a similar role, specifically within housing options or homelessness prevention services. • Strong knowledge of the Homelessness Reduction Act 2017 and the Housing Act 1996 (as amended by the 2002 Homelessness Act). • Excellent communication skills, both oral and written, with the ability to liaise effectively with a wide range of stakeholders including vulnerable clients, colleagues, landlords, and external agencies. • Ability to make sound, informed decisions in line with legislation and policy, under pressure and within tight deadlines. • Intermediate IT skills, including familiarity with relevant case management systems and Microsoft Office Suite (Word, Excel, etc.). • Good organisational and time-management skills, with the ability to handle a varied caseload and manage competing priorities. • Attention to detail to ensure all casework, reports, and correspondence are accurate and of a high standard. • Customer service-oriented, with the ability to manage difficult or sensitive situations professionally. • Ability to work both independently and as part of a team, maintaining a positive and collaborative working relationship with colleagues.