Hours: 30 hours per week (120 Hours over a 4 week period. A variety of part-time roles are available.)
Job ref: 201-25-175-B
Employer: Cornwall Partnership NHS Foundation Trust
Employer type: NHS
Site: Switchboard, Bodmin Hospital
Town: Bodmin
Salary: £24,071 - £25,674 Pro Rata
Salary period: Yearly
Closing: 31/03/2025 23:59
Employer heading
Band 3
Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Job overview
The Switchboard service is a critical frontline service based at Bodmin Hospital providing a comprehensive, efficient, and quality-based communication service across the health community in Cornwall, managing over 240,000 calls per annum. The service supports the Trust, NHS Kernow (KCCG), and One Cornwall (Social Services) with forwarding of calls and message handling in addition to approximately 30 teams/services within the Trust. It is a vital role in assisting out of hours services and holding the operational ‘on call’ rotas. In addition, the Switchboard is the first point of contact for a range of emergency lines, including fire phone, intruder alarms, Sowenna staff attack, Bodmin Hospital security CCTV, and more recently the Urgent Crisis Referral, as well as the co-ordination of several services such as Cornwall Blood Bikes. The service is provided 24 hours, 365 days per year, and the successful candidate must be prepared to work on rotas across these timeframes, which will include weekends, bank holidays, and lone working at night; flexibility is essential. You must have previous experience of dealing with the general public and possess excellent communication skills both written and verbal and also be able to adapt quickly to changes. Previous experience as a telephonist and knowledge of office systems with keyboard and computer skills are desirable.
Main duties of the job
The post holder will be given a minimum of 3 months training to bring them up to speed with the diversity of the services which use the Switchboard. We will ensure you are confident in shifts before you move onto any out of hours working, so you are well equipped to carry out this interesting and varied role. There are shifts where enhanced rates are applied, which will boost your hourly rate when working out of hours. The post holder will work shifts to provide a comprehensive communication service to all Trust Managers, Department heads, and users of the service.
The post holder will at all times be courteous and attentive to customers both internally and external to the NHS Health Community within Cornwall.
Working within the Communications Department providing a comprehensive central communication service across the whole of Cornwall Partnership Foundation Trust and the Health Community.
Staffing an efficient and quality based communications service over 24 hours, 365 days per year.
Staffing a reception service to Bodmin Hospital.
Person specification
Education / Qualifications and Relevant Experience
Essential criteria
1. Good basic education, demonstrating high levels of communication skills
2. NVQ 3 in Business Administration or equivalent experience
3. Computer skills to CLAIT/ECDL level or equivalent
4. Knowledge and experience of office systems and Microsoft Office suite of applications i.e., MS Access Database, Excel Spreadsheets & Teams
5. Previous experience of dealing with the Public/Customer Service
Desirable criteria
1. Previous experience of using a Switchboard
2. Administrative Experience of Working in a Complex Office Environment within the NHS
Knowledge and Abilities
Essential criteria
1. Knowledge of Health and Safety
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
1. Career conversations and individual development plans for succession planning and talent management
2. Protected CPD time for registered staff
3. Access to a dedicated central development fund supporting CPD for all staff
4. Leadership and Management development programmes
5. Coaching and mentoring opportunities
6. A full clinical induction programme for operational skills
7. Access to a care certificate programme for our band 1-4 clinical staff
8. A bespoke and robust preceptorship programme to support newly qualified staff
9. Individual professional development programmes
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644
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