Contents Location About the job Benefits Things you need to know Apply and further information Location City of Westminster, London (region), SW1A 0AA About the job Job summary The Personnel Security Team drives the development and implementation of the policies and processes aimed at mitigating the risk of passholders exploiting their legitimate access to Parliament and its assets. Security Vetting and Pass Officers will be expected to work collaboratively to ensure that pass and vetting applications are processed in a manner that is smooth, accurate, and puts personnel security at its heart and to ensure the Security Vetting & Pass Office uphold excellent customer service standards at all times. Key stakeholder relationships are with Members and Peers, other teams within the House, security vetting applicants, government departments and contracting companies. Job description Some of the responsibilities for this role include: Learning the complex nuances of the role, keeping up-to-date with and consistently applying current procedures relating to processing security applications, access control and the issuing of passes. Picking up errors in security applications and contacting applicants to obtain relevant information before processing applications. Answering the Security Vetting & Pass Office telephone line and answering emails, providing accurate information based on current procedures and guidelines. Person specification To be successful in this role you will demonstrate: Previous experience of working in a fast-paced administrative environment with the ability to complete tasks whilst balancing accuracy and speed using a variety of IT systems. You will have an ability to spot and deal with issues autonomously. Excellent interpersonal and customer service skills, working in an administrative environment. You will have a confident manner, be able to think quickly, react appropriately with all stakeholders in a potentially challenging environment. Experience of working with diverse groups of people, upholding the principles of diversity, equality and inclusion, ensuring that everyone is, at all times, treated with dignity, courtesy and respect. Being a team player with the ability to carry out and prioritise different tasks to achieve team goals when under pressure within a complex, demanding and rapidly changing environment. Benefits Alongside your salary of £29,150, House of Commons contributes £8,444 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Selection process details Next Steps and Additional Information Application Form - If you would like to apply for this role, please submit an application providing evidence against criteria in the Job Description. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications. LI-Onsite Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Recruitment Team Email : recruitmentparliament.uk Recruitment team Email : recruitmentparliament.uk Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail