Join a large market leading Manufacturer as a Customer Service Advisor Are you passionate about delivering top-tier customer service? Do you have previous experience in an FMCG/Manufacturing environment? Our client, a leader in its sector, is looking for a Customer Service Advisor to join their team and play a key role in ensuring smooth and efficient operations. Details: ✔ £25K-32k ✔ Coventry What You’ll Be Doing: - Customer Relationship Management – Act as the key point of contact for retail partners, ensuring excellent service and seamless communication. - Order & Inventory Coordination – Process orders, monitor stock levels, and collaborate with supply chain teams to ensure on-time deliveries. - Order to Invoice Management – Use SAP or similar ERP systems to track orders, shipments, and invoicing with accuracy. - Customer Support – Handle queries, resolve issues, and proactively address any potential service disruptions. - Logistics & Supply Chain Support – Work closely with production and planning teams to ensure stock availability, accurate forecasts, and smooth deliveries. - Team Collaboration – Support commercial meetings and contribute to continuous improvement initiatives. What You’ll Need to Succeed: ✔ Experience in customer service, order management, or supply chain coordination within FMCG or manufacturing. ✔ Strong problem-solving skills, attention to detail, and the ability to work efficiently in a fast-paced environment. ✔ Proficiency in SAP or a similar ERP system. ✔ A proactive and customer-focused mindset—you're a team player who thrives in a collaborative and dynamic business. Holiday – 25 days plus bank holidays Pension – Statutory levels - Salary Exchange Hours - 8:30am till 5:00pm, Monday to Friday. There is a requirement to work some weekends based on business and customer needs. Other Benefits: Company Sick Pay – 1 months over 12 months rolling contract (post probation) Retail discount scheme Employee Assistance Programme (if enrolled in the Pension) 4 x Death in Service (if enrolled in the Pension)