NHS Shropshire, Telford and Wrekin Integrated Care Board
Are you passionate about improving health outcomes and reducing health inequalities?
NHS Shropshire, Telford & Wrekin are looking for an experienced manager to join their Health Inequalities Team. This post offers an exciting opportunity for you to take direct action in tackling the health inequalities that exist within our system and to make a real difference to those who experience healthcare inequality in access to local services.
The NHS Shropshire, Telford & Wrekin ICB Health Inequalities Team are responsible for driving forward, facilitating and having oversight of change in relation to our Healthcare Inequality and Greener NHS Agendas. Our role as a system convenor is to enable the system, through our strategic function, to collaboratively reduce inequalities in access, experience and outcomes from healthcare services in partnership with our broader ICS system partners.
We act as ambassadors for change, focused on ensuring that the outcomes of under-represented communities in Shropshire, Telford & Wrekin are at the very centre of local strategy, commissioning and service delivery.
Main duties of the job
The successful candidate will be a key facilitator and influencer in and across our system. You will therefore be expected to have an in depth understanding of the drivers of health inequalities, the NHS Healthcare Inequalities agenda, Core20PLUS5 and links to the national, regional and local priorities and trajectories, ensuring these are consistently discussed and disseminated across programme leads to influence local work and improve system understanding.
You will have the opportunity to work closely with programme leads and project managers across the ICS to support, influence and facilitate projects that address health inequalities linked to national and local priorities, as well as to test and challenge schemes with project leads, confirming changes to address inequalities, savingsvalues, and performance against quality related KPIs, gaining evidence for assurance purposes.
About us
Our goal as an organisation is to lead and support delivery of the four Integrated Care System (ICS) aims across STW.
* Improving outcomes in population health and care
* Tackling inequalities in outcomes, experience, and access
* Enhancing productivity and value for money
* Helping the NHS to support broader social and economic development.
All staff are required to model the values of the organisation detailed below, to support the ICB to successfully deliver these aims.
Job responsibilities
Our Values and Behaviours
We embody compassion, respect, drive, and integrity in our unique role within the STW health and care system. We value diverse contributions, drawing on the expertise and experience of local people, staff and partners, alongside high-quality intelligence to serve our communities effectively.
The below measures help assess how effectively we foster a compassionate culture, communicate our optimism, engage with stakeholders to drive positive change, are transparent in decision making and ensure our efforts are aligned with the priorities of our communities to address health outcomes and inequalities.
Ambition
Our commitment to success is shown through supporting and trusting our people to tackle challenging tasks with integrity and creativity.
Compassion
Our shared purpose, supported by our empathetic, inclusive approach where the contributions of all are valued as we work together to reduce inequalities.
Where our drive for improvement will be shared with clarity, enthusiasm, and openness.
FocusWhere our efforts are concentrated towards, to improve health and wellbeing with the people of STW.
These values are measured by evidence of behaviours captured through performance appraisals, feedback from ICS partners and staff surveys and our lived experience groups. Additionally, we ensure transparency in decision-making and ethical considerations in our records, and we demonstrate the impact of lived experiences in developing and tracking plans.
Role Responsibilities
* Development of the STW ICB annual Healthcare Inequalities Implementation Plan, ensuring this aligns to national and local health inequality priority objectives, providing supervisory and managerial responsibility for the Healthcare Inequalities Support Specialist in the delivery of a framework of progress and assurance reporting throughout the financial year.
* Provide information and analytical advice and expertise to working groups, programme boards and other forums in line with the NHS agenda to reduce health and healthcare inequalities. This will include using complex communication skills to communicate with multiple partners where there may be barriers to understanding and accepting change or new ways of working.
* Contributing to the development of local Service Specifications, Project Initiation Documents (PIDs) and Business Cases to ensure recognition of and adequate focus is placed on health inequalities challenges and actions relevant to the service/programme area.
* Design project/programme plans, determining appropriate outcomes, objectives, KPIs, timeframes and resources. This will require advanced key words skills, use of Microsoft office tools including creation and manipulation of documents within excel and the use of various IT systems as commissioned by the ICB.
* Define suitable project governance structures, teams, roles, and responsibilities to enable the successful delivery of improvement projects.
* Design effective electronic information collection systems to use and analyse clinical, financial, workforce and performance related data and information, monitoring activity against health inequalities priority clinical areas and national and local priority objectives; and assist with the identification of areas requiring improvement.
* Oversee progress tracking against plans and milestones, ensuring appropriate processes are in place to flag issues, risks, and concerns with the relevant stakeholders and to report these to the Healthcare Inequalities Partnership Lead.
* Develop policies, procedures, and protocols to support objectives as required that impact beyond the immediate directorate work area. i.e., support and monitor implementation of policies across the system.
* Provide oversight and monitoring of budgets assigned to projects/areas of intervention.
* Take responsibility for delivering ad hoc projects within determined resource and budgetary limits and to set deadlines.
* Acting as a source of advice and guidance on the use of data and intelligence to support inequality-focused interventions, including but not limited to datasets developed by local Business Intelligence and Population Health Analytics and a range of nationally available data such as the Office of Health Improvement and Disparities.
* Work closely with local Business Intelligence, Analytics and Data Leads to develop and analyse complex reports which capture the relevant metrics associated with health inequalities, meeting our legal responsibilities to collect, analyse and publish information on Health Inequalities and to enable the effective planning, monitoring and recording of progress against our priorities.
* Draft and support the completion of timely and complete returns to NHS England Midlands in relation to the NHS Health Inequalities Agenda and NHS Green Agenda.
* Draft and contribute towards the completion of local reporting for the purposes of updates, shared learning or system-level assurance e.g. completion of quarterly Alert, Advise and Assurance (AAA) Reports to the Prevention and Health Inequalities Board and supporting the Healthcare Inequalities Partnership Lead and Head of Health Inequalities in the development of assurance reports to the ICB Board.
* Work with colleagues across the ICB to contribute towards the development of the ICB Annual Report, ensuring STW ICBs progress against our core objective to tackle inequalities in access, experience and outcomes is evidenced by both qualitative and quantitative data.
* Participate and lead (as appropriate) in relevant internal and external working groups / projects, services and initiatives to provide advice, expertise and share best practice.
* Chair meetings with senior and middle managers, clinicians, and frontline staff to ensure progress of assigned project/service areas.
* Attend national, regional, and local meetings for the purposes of participating in learning networks as a representative of the ICB Health Inequalities Team, ensuring that the work of Shropshire, Telford & Wrekin is shared and that learning can be taken from other areas.
* Developing and delivering presentations to a wide range of stakeholders on health inequalities, to build awareness, educate, provide updates/assurance, showcase local work and share best practice.
* Conduct analysis and apply problem solving techniques to identify appropriate and practicable solutions where responsible work areas are not delivering according to agreed outcomes.
* Frequently research and share examples of best practice nationally and promote the adoption of new ways of working.
* Research national clinical and operational standards, policies and guidelines and interpret for local application.
* To evaluate and offer advice and expertise in response to system-level programme Equality and Inequality Impact Assessments with the view to ensuring assessments have given due consideration to potential impacts and necessary mitigating actions in order to reduce, and not contribute to existing inequalities for Core20PLUS population groups.
* To participate in activities related to the procurement of healthcare service Provider contracts, providing input into procurement documentation such as Invitation to Tender (ITT) questionnaires and representing the ICB Health Inequalities Team as an Evaluator of questions relating specifically to tackling inequalities in access, experience and outcomes and Social Value.
* Work within a matrix model of working to contribute flexibly to the work of the ICB Executive, driving forward programmes of work addressing key priority and objectives within the inequalities and green agenda, in line with national best practice and policy guidance.
* Undertake highly complex communication across multiple areas and system working on evolving projects and programme areas, including communication with senior stakeholders and non-NHS partners.
* Engage with partners, stakeholders and the public to understand barriers and co-produce solutions that are sustainable, outcomes-focused and which reflect best practice while seeking innovative solutions in relation to population health management, personalisation and prevention.
* Lead on the co-development of bids for national and/or external funding opportunities, engaging with partner agencies across the ICS to develop proposals which incorporate clear aims, objectives, performance and outcome measures and which demonstrate best practice approaches to tackling inequalities in the context of access, experience and outcomes from healthcare services.
* Responsibility for the management of information assets as the Information Asset Owner (IAO), working closely with the Health Inequality Team Information Asset Administrator (IAA) to ensure team compliance with protocols in relation to data management.
* Provide training and support to junior staff members within the Health Inequalities Team as part of the overall team function.
Person Specification
Physical
* Working knowledge of Microsoft Office with intermediate keyboard skills
Knowledge, Training and Experience
* Educated to master's level in relevant subject or equivalent level of experience of working at a similar level in specialist area
* Significant experience of successfully operating in a politically sensitive environment
* Knowledge and expertise of health inequalities and standard healthcare functions
* Demonstrated experience of coordinating projects in complex and challenging environments
* Experience of drafting briefing papers and correspondence
* Demonstrated experience in a Healthcare environment
Communication Skills
* Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
* Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required
Analytical
* Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
* Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
Planning
* Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
* Experience of setting up and implementing internal processes and procedures.
Autonomy
* Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
Management
* Skills for managing relationships with a range of different stakeholders.
Equality and Diversity
* Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS Shropshire, Telford and Wrekin Integrated Care Board
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