The leading provider of highly customisable trading software used by some of the largest investment banks and hedge funds in the world is now looking for a recent STEM graduate to join their client services team as an Associate Technical Analyst in London.
The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.
This role requires the person to work from their City of London office at least 3 days a week.
Responsibilities
* Liaise with clients directly to define and understand business and workflow requirements
* Build rapport with the client teams and stakeholders
* Manage client expectations and clearly communicate timelines
* Act as primary technical contact to allocated clients for new requirements, support and project deliverables
* Formulate the business and workflow requirements into technical solutions
* Use technical design and development skills to resolve complex problems across many different platforms
* Identify technical dependencies and recommend appropriate solutions
* Work alongside developers throughout the firm to design, build, test and deploy custom solutions
* On-board client and broker connections to their FIX network
* Implement and test new FX liquidity providers onto the liquidity aggregation engine
* Work with teams across the firm to continually improve the product and drive future innovation
* Provide support to clients globally and advise on questions and queries.
* Take ownership of issues from start to finish.
* Pro-actively drive issue investigation to resolution, involving other parties and escalating where needed.
* Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.
Requirements
* 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics)
* Excellent analytical and problem-solving skills
* Technical knowledge and a desire to improve in areas such as C++, Java, SQL, Python, Shell-scripting, Linux, Windows
* Ability to communicate confidently and concisely to both business and technical clients and colleagues
* Ability to work under pressure while remaining calm and composed
* Desire to learn both the business and technical aspects of the financial capital markets in which the company operates
Desirable Experience
* Prior experience in Financial Software or Trading environment
* Knowledge of FIX protocol
* Fluency in other European languages
Benefits
* Discretionary bonus
* Private medical & dental insurance
* Pension scheme
* Hybrid working (3 days per week at the office)
* Gympass
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; Graduate Systems Analyst, Graduate Software Engineer, Graduate IT Analyst, Technical Business Analyst - Entry Level, Junior Technical Support Analyst, Graduate Technical Consultant, Trainee Systems Analyst, and Graduate Solution Analyst may also be considered for this role.
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