Division/Dept:
Commercial, Nectar360
Location:
Holborn store support centre plus Home
Reporting to:
Partner Director
What's it about?
Are you passionate about customer loyalty and building long-term client relationships? Do you want a role where you can make a mark on the biggest loyalty programme in the UK? This role could be perfect for you.
What you'll be doing:
* Manage key partnership and growth areas.
* Define success drivers for your team.
* Identify and unlock growth opportunities.
* Advise on team performance optimisation.
* Generate a culture of accountability and empowerment.
Strategic Planning and Account Management:
* Deliver marketing campaigns and projects for partners.
* Work on major partner accounts to meet growth targets.
* Develop your loyalty propositions in line with business strategies.
* Collaborate with the analytics team on projects for both account and revenue growth.
* Influence key loyalty and marketing decisions.
Commercial:
* Manage specific budget lines.
* Track multi-million pound budgets and forecasts.
* Plan for revenue impacts and communicate effectively.
* Identify and deliver incremental revenue opportunities.
* Support partner contract renegotiations.
Relationship and Team Management:
* Run your accounts and be the main contact for partners.
* Lead meetings and reviews with senior stakeholders.
* Influence partner decisions and deliver effective loyalty propositions.
* Become knowledgeable in your partners' industry.
* Manage internal and external stakeholders.
* Mentor and manage team members.
Responsibility & Accountability:
* Own the process of identifying and delivering business opportunities.
* Strive for team optimisation and continuous improvement.
What we'd like you to have:
* Minimum five years' experience in marketing, loyalty, and customer relationship management.
* Previous team management experience.
* Degree educated (preferred).
* Experience in client account roles and specific sectors (e.g., travel, retail, B2B).
* Experience leading CRM or data-driven marketing activities.
* Financial target ownership and budgeting/forecasting experience.
* Strong problem-solving and project management skills.
* Excellent communication and interpersonal skills.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
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