Summary:
We are looking for a Systems Manager in our Technology Division who will be responsible for overseeing pricing, design, installation, maintenance, and servicing of various multi-discipline systems that we offer, including fire alarm systems, security systems, CCTV, access and entry control, entertainment and media, and network and WiFi installations. This role ensures quality control, regulatory compliance, and customer satisfaction. You will manage a team of technicians, coordinate projects, and work closely with clients.
Responsibilities:
Project Management:
* Oversee and manage all multi-discipline installations from pricing stage to completion, ensuring they are delivered on time, within scope, and on budget.
* Coordinate with management, suppliers, and procurement teams to align project timelines and resource allocation.
* Regularly communicate project progress and address any delays or issues with clients and management.
* Develop and enforce project management best practices to streamline processes and enhance productivity.
Team Leadership and Development:
* Lead, manage, and mentor a team of installers, technicians, and service personnel.
* Conduct regular reviews to ensure team proficiency in installation techniques, safety protocols, and equipment handling.
* Evaluate team performance, identify development opportunities, and promote continuous improvement in technical and customer service skills.
Technical:
* Provide technical expertise in fire alarm, security alarm, CCTV, access control, and other systems to ensure installations meet high-quality standards.
* Troubleshoot and resolve technical issues, collaborating with the engineering team when necessary to optimize installation methods.
* Ensure compliance with all regulatory and industry standards and promote adherence to safety protocols.
Customer Relations:
* Work closely with clients to understand their needs, providing expert advice and tailored solutions.
* Address client concerns, ensuring exceptional customer service and resolving issues effectively.
* Conduct post-installation follow-ups to ensure client satisfaction and offer support for ongoing maintenance or additional services.
Quality Assurance and Compliance:
* Develop and implement quality control processes to maintain high standards in installation and maintenance services.
* Ensure all installations meet regulatory requirements and industry standards, preparing documentation as needed for compliance and audits.
* Stay up to date on changes in regulations and standards to keep the company compliant and competitive.
Budget & Resource Management:
* Prepare and manage pricing proposals, including labor, materials, and equipment costs to ensure cost-effective operations.
* Coordinate inventory management to ensure availability of required materials and equipment for projects.
* Evaluate and recommend tools, equipment, and technology to improve installation efficiency and quality.
Supplier Coordination:
* Establish and maintain relationships with suppliers, ensuring high-quality, timely supply of materials.
* Negotiate with suppliers to secure competitive pricing and manage supply chain issues that could impact project timelines.
Business Development:
* Collaborate with the rest of the team to provide technical input and assist in bid preparation for prospective projects.
* Contribute to the development of new service offerings or package enhancements based on customer feedback and industry trends.
* Attend industry conferences and seminars to stay informed on innovations and enhance the company’s service offerings.
Qualifications/Experience:
* NVQ in Electrical engineering, fire & security management or related field preferred; relevant experience may be considered in lieu of formal education.
* Relevant certifications are advantageous.
* Minimum of 5 years’ experience in system installation, maintenance, or project management, with at least 2 years in a supervisory or managerial role.
Key Skills:
* Technical knowledge – strong understanding of fire, security, CCTV, and access control systems installation, maintenance, and compliance standards.
* Project Management – Proven ability to manage multiple projects effectively, with attention to scheduling, resource allocation, and budget adherence.
* Customer Service Orientation – Excellent interpersonal skills to maintain positive client relationships and handle inquiries and issues professionally.
* Leadership and Team Building – Ability to motivate and lead a team, fostering skill development and team cohesion.
* Analytical and Problem Solving Skills – proficiency in troubleshooting system issues and improving installation processes for optimal performance.
* Organizational Skills – strong organizational and time management abilities to ensure efficient project flow and responsiveness.
Work Environment:
* Ability to perform on-site inspections and assessments, which may involve climbing ladders, lifting equipment, and other physical activities.
* Primarily on-site role with travel to client locations (company car provided).
* Salary dependent on experience.
Job Type: Full-time
Pay: From £40,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company car
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
* Store discount
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Skipton, North Yorkshire: reliably commute or plan to relocate before starting work (required).
Experience:
* supervising/managerial: 2 years (preferred)
* system installation: 5 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Expected start date: 01/12/2024
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