As a member of the Acute Care at Home team (ACAH), you will be an important part of the national 2 hour Urgent Community Response and roll out of virtual services, a groundbreaking initiative that will pave the future of the NHS.
The ACAH service brings together acute & community nursing services, allowing for development of knowledge, skills and experience in a varied and exciting specialty. By supporting early discharges from hospital, as well as hospital avoidance from the community rapid intervention services, we are able to provide subacute care for patients in the comfort of their own homes. Benefits of this approach include the avoidance of deconditioning, ensuring that family involvement and independence is promoted, and ensuring that other services can run alongside the virtual ward such as care agencies which in turn minimizes disruption to the patients’ lives.
As the Nurse Coordinator, you will work alongside the Lead ACPs & Operational Managers, clinicians, nurses, and the Virtual Ward Matrons, to facilitate effective use of our 2 hour UCR & Virtual Ward Beds.
Key Responsibilities:
1. Provide triage assessment, clinical support, advice, assistance, and professional expertise to all health care professionals contacting ACAH.
2. Serve as the access point for 2hr Urgent Community Response (CRIS) & Virtual Ward (VW) referrals within the UHNM Footprint and MPFT Community Services, taking referrals from the Integrated Care Coordination Centre and Acute Hospitals.
3. Work as a key member of the Acute Care at Home Team to ensure professionals are able to make referrals through the services hub.
4. Offer sound clinical advice that oversees entry into the service.
5. Manage the allocation of work within the 2hr UCR team.
6. Provide clinical oversight of patient caseloads in order to support the CRIS practitioners.
7. Offer clinical support with diagnostics and onward referrals to follow-on pathways.
8. Support the Lone Working Policy within ACAH.
9. Work in conjunction with the Lead Clinical Practitioner to provide high quality clinical triage using knowledge, skills, critical thinking, and professional judgment.
10. Control and manage calls effectively by using skilled questioning, active listening, and excellent verbal communication skills in a calm, professional manner.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Please see full Job Description and Person Specification documents attached.
The role will include the collation of records and data so that utilization can be reported effectively and the promotion of the Virtual Ward across the acute trust to ensure effective patient flow and bed utilization.
The Nurse Coordinator will be expected to receive referrals into all aspects of our service, allocate workload and clinical visits, act as clinical contact for our service, and support our clinical team with inquiries, case management, and clinical oversight. The coordination of our referral access point will be pivotal to the smooth running of our ACAH service.
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