About Resolve
Resolve is a local charity with a lot of heart.
Our purpose is to meet the needs of local people who need substance misuse treatment, are homeless or are experiencing poverty. We help people move to manageable, positive lifestyles where they can contribute and enhance their local community.
We know we make a difference because our clients tell us “I was in deep despair, but I was supported beyond belief. It made me feel a much brighter, bigger person. I don’t feel like a broken mum anymore.”
Alongside high levels of job satisfaction, staff also get generous holiday entitlement, flexible working, ongoing training, free parking and employee wellbeing support.
About the role
As a Drug and Alcohol Key Worker, you will play a vital role in developing and delivering a structured programme of group and one-to-one support within our Letchworth Drug and Alcohol team. Your efforts will directly contribute to the well-being and recovery of those in need.Resolve is currently reliant on Trusts and Foundations for funding, and you will spearhead efforts to diversify our income streams and expand our donor base.
The benefits of the role include:
· Impactful Work: Make a significant difference in the lives of individuals in your community.
· Supportive Team: Work within a passionate and collaborative team environment.
· Professional Growth: Opportunities for ongoing professional development and personal fulfilment.
Job Title: Key Worker - Drug and Alcohol Treatment Service.
Location: In Person - Letchworth although you may be asked to work at Welwyn Garden City occasionally.
Hours: Full time. Normal working hours are Monday 9am – 7.30pm, Tuesday, Wednesday and Thursday 9am – 4.30pm, Friday 9am – 4pm.
Contract: Permanent.
Job Type: Full-time
Pay: £24,500.00 (rising to £25,550.00 after probation) per year
Accountable to: Recovery Services Manager.
Purpose of Role: To be part of our dedicated Drug and Alcohol key work team. To develop and deliver a structured group programme and one-to-one key work.
Language & Work Authorisation: English (required) & United Kingdom (required)
Ideal Candidates Will Have:
· Extensive knowledge of substance misuse / mental health and recovery. Lived experience desirable.
· Ability to connect with people at all levels with empathy and understanding.
· Excellent written and verbal communication skills.
· Confidence in delivering one-to-one key work and group therapy.
Joining Resolve as a Key Worker presents an exciting opportunity, as you will play a pivotal role in supporting service users, assisting in their recovery planning and creating support and referral programs for long term benefit.
Main Responsibilities
· Programme Development: Collaborate with the key work team to design and implement structured group and one-on-one key work programmes.
· Client Assessment: Conduct initial triage and comprehensive assessments, identifying additional health needs for appropriate referrals.
· Case Management: Manage a caseload, providing support to maximise harm reduction for individuals and the community.
· Recovery Planning: Develop, implement and review individual recovery plans and risk assessments.
· Record Keeping: Maintain clear, concise, and accurate client records.
· Support Services: Assist clients in accessing employment, training and education opportunities.
· Team Collaboration: Work flexibly and effectively as part of the team, sharing knowledge and assisting others.
· Networking: Liaise with other agencies and service providers for client referrals and service promotion.
· Review Participation: Engage in procedural and personal review processes, including Personal Development Reviews.
Communication
· Record Management: Handle incoming and outgoing communications responsibly.
· Service Promotion: Promote the service and liaise with external partners.
· Meeting Participation: Attend internal and external meetings and events.
· Team Contributions: Actively participate in team meetings and discussions to enhance service effectiveness.
General
· Compliance: Adhere to internal policies and external standards including health and safety, data protection and safeguarding policies.
· Professional Development: Engage fully in Resolve’s appraisal system, training and learning opportunities.
· Service Evaluation: Contribute to the continual monitoring and evaluation of service provision.
· Flexible Working: Perform other duties as required by line manager. Work at any Resolve site as required.
Person Specification
· Knowledge: Understanding of substance misuse/mental health issues and recovery. Lived experience is desirable.
· Communication Skills: Excellent written and verbal communication abilities.
· Empathy: Connect with people at all levels with empathy and enthusiasm for helping others.
· IT Proficiency: Good IT skills, including Microsoft Office and client management systems.
· Confidence: Confident delivering group therapy and one-to-one keywork. Experience desirable.
· Teamwork: Ability to work collaboratively within a team.
· Creativity: Innovative and creative in all areas of work.
· Motivation: Ability to engage and motivate individuals towards recovery, abstinence and relapse prevention.
Benefits:
* Additional leave
* Casual dress
* Company pension
* Employee discount
* Free parking
* Referral programme
* Sick pay
The closing date is 28th February 2025 with interviews to be held in March 2025.