Inspiration Trust Central Services have an exciting opportunity for a reliable, dynamic and responsible person to work as a Level 2 Technician to provide installation, maintenance development and administrative support for the Trust’s IT resources.
The main responsibility will be to be the first point of contact for IT Support of incidents, standard requests and initial problem management for schools across the Trust, where school-based technicians are unable to resolve and should be able to manage expectations when faced with unidentified faults. The Technician should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the Trust’s IT Systems. As a technician in a multi-academy trust, liaison with staff in similar roles across the Trust is to be expected.
The ideal candidate will have:
* GCSEs/A Level/Degree
* Prior experience within a first or second-line technical product or service focused support role
* Knowledge of Windows 10/11, IOS and ChromeOS
* Knowledge of Microsoft Office products (desktop and cloud based)
* Ability to install and manage computer hardware and peripherals in an education focused environment
* Fault-finding skills and the ability to problem solve within a technical environment
* A full UK driving licence and access to a vehicle are required for this role.
You will be able to establish good relationships with all teaching staff, support staff and pupils, and provide ongoing technical support to resolve problems in a timely and effective manner. You will have knowledge and experience in supporting Windows 10/11, Office365, Chrome, G-Suite and IOS as well as key business applications. Candidates must be able to travel independently to multiple locations and travel between sites is essential. If you think that you have the skills and attributes for this exciting role, we would be pleased to hear from you.
The Trust’s dedicated Central Services Team is based at the Hewett Academy in Norwich. This team provides a strong range of school support services including:
* Finance
* Governance
* Human Resources and Payroll
* Operations, including Estate management, Health and Safety, ICT and Marketing
The Trust also offers:
* Generous holiday entitlement
* Local Government Pension Scheme (LGPS) with generous employer contributions
* Health Plan and Employee Assistance Programme giving access to a range of services including claim back costs for Eye Care and prescriptions and access to 24/7 virtual GP Service and mental health support (Terms and conditions and restrictions apply).
* Retail Benefits offering discounts with many shops and suppliers
* Corporate membership of the Norwich Theatre Royal
* Salary sacrifice schemes, including home technology, smartphones and healthcare plans, including Dental insurance and Gym membership discounts (Terms and conditions and restrictions apply).
* Free Parking (on most sites)
*Some benefits are only available following successfully passing probation
Closing date for applications: 9am on Friday 21st February 2025
Interview date: Friday 28th February 2025
Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.
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