The Store a new lifestyle luxury and boutique hotel
set in the heart of Oxford. We sit in the building of the historic department
store and Oxford institution, Boswells. Our 101-bedroom hotel will delight
guests with a sense of curiosity and wonder, reflecting the rich heritage of
the building’s former life.
Our growing team is already full of dedicated and
passionate professionals working hard to see The Store bring a new and
refreshed luxury hotel experience to the city of Oxford.
Does this role appeal to you?
Are you a natural people-person with a passion for creating memorable
guest experiences? Are you ready to leave a lasting legacy in the world of
hospitality?
Step into the spotlight as Guest Relations Manager at
The Store, Oxford!
Department
Guest Services
Here’s what the role is all about:
As Guest Relations Manager, you will
form part of our duty management team, providing exceptional customer service,
bringing your proven communication and interpersonal skills to the role at The
Store.
The role contains everything you would expect, including providing warm
and genuine welcomes and anticipating guest needs, leading the way in
delivering lasting memories and cultivating guest satisfaction. You will
have a full 360-degree scope of all aspects of the guest
relations operation and the overall guest experience.
You will
have a passion for coaching, inspiring and leading a team that supports the Front
of House Management team and Nights team. You will have strong people skills,
an eye for detail and quality control, and a love for all thing’s hospitality.
You will have some previous management or supervisory experience, preferably in
the hospitality industry. You will have great communication, planning and
organisational skills.
Be committed
to delivering outstanding service. This role covers weekdays, evenings and
weekends as well as bank holidays.
Benefits
* 28
days annual leave
* Flexible
rotas
* Delicious
and nutritious meals on duty
* Ongoing
training provided and career progression
* £28,000
per annum (£33,000 estimated on target earnings)
* Discount
with Experience Oxfordshire – Perks for Partners
* Royal
Cars taxis 50% discount for our people
* 25% off spa treatments and thermal suite access
* 50% off Oskia skincare products
* Refer a Friend Scheme – refer a friend and receive £250!
* Family and Friends discount
* Fully equipped team canteen
* Hospitality Rewards: access to health and wellbeing benefits, cashback, local perks (high street discount, restaurants, and Employee Assistance)
* Brand pillars - we have four pillars that we live and breathe everyday
* Opportunities to socialise and celebrate - birthdays, work anniversaries and big life moments!
* Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
* Fundraising initiatives - we support the community and like to give back, in 2023 we walked for wellbeing supporting Hospitality Action.
* Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
These are the behaviours that we’re looking
for:
Professionalism
Personable
Knowledgeable
Exceptional Customer Service
Adaptable
Passionate about People
We’ve got 4 Brand Pillars that will also help you thrive:
Legacy - The Store celebrates its rich history as a beloved department
store, in the heart of Oxford, and pays tribute to the building’s past by
carrying forward a legacy of enchanting guests with a sense of delight and
wonder.
Discovery - Like its predecessor, The Store is a place of discovery,
offering a myriad of spaces to explore and uncover, from the luxurious spa to
its diverse range of dining experiences, window displays and seasonal pop-ups.
Innovation - The Store is more than just a hotel it’s a hub of innovation and change
that constantly seeks to improve the guest experience through varying design,
evolving installations and innovative food, drink and services.
Community - As a former pillar of the community, The Store remains committed to
supporting and engaging with the local community through various initiatives
and events that bring people together.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.
We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.