Job summary We require a flexible, self-motivated and hard-working Health Care Assistant to join our busy practice nursing team. This is a fixed term contract of 1 year duration. You will be working in a supportive team environment but should be confident to work independently when required. Excellent communication and customer service skills are essential for this role. Main duties of the job Carry out phlebotomy procedures for patients requested by primary and secondary care Patient observations and delivery of health promotion Maintain full and accurate records on the computer system (SystmOne). Generate request forms (ICE). Management and testing of samples. Cleaning and re-stocking rooms. To assist with other general day to day housekeeping and administrative duties as required including cold chain management, fridge temperature monitoring, infection control procedures, managing stock/equipment. About us Staithe Surgery looks after approximately 7,300 patients and comprises of six GPs and two Nurse Practitioners. We are a friendly rural training, research accredited and dispensing practice that benefits from highly skilled nursing staff and an efficient admin and dispensing team. We pride ourselves on offering a high standard of care and are a high QOF achieving practice with successful CQC inspections. Date posted 24 January 2025 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Part-time Reference number A1625-25-0000 Job locations Lower Staithe Road Stalham Norwich NR12 9BU Job description Job responsibilities Staithe Surgery Job Description Post: Health Care Assistant Hourly Rate: Dependent on experience Location: Staithe Surgery, Lower Staithe Road, Stalham Norfolk Line Manager: Practice Nurse Responsible to: Business Manager Accountable to: The Partners This job description outlines the role of the Health Care Assistant together with the duties required of this position. Health Care Assistants will have daily contact with patients and are required to be professional, courteous and understanding to their needs. Excellent communication skills are essential as liaising effectively with other health professionals and colleagues is a major part of this role. Job Summary: The post holder works under the supervision of the practice nurse team and undertakes tasks and duties delegated by a practice nurse or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures. Duties and Responsibilities: Undertake phlebotomy procedures requested by primary and secondary care Patient observations and delivery of health promotion, including NHS Health Checks Chaperoning duties when required Management and testing of samples Maintain full and accurate records on the computer system (SystmOne) Generate request forms (ICE) Cleaning and restocking rooms To assist with other general day to day housekeeping and administrative duties as required including cold chain management, fridge temperature monitoring, infection control procedures, managing stock and equipment. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programmes implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient need. Effectively manage own time, workload and resources. This job description is neither exhaustive or exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably requested by the Partners or the Business Manager. Job description Job responsibilities Staithe Surgery Job Description Post: Health Care Assistant Hourly Rate: Dependent on experience Location: Staithe Surgery, Lower Staithe Road, Stalham Norfolk Line Manager: Practice Nurse Responsible to: Business Manager Accountable to: The Partners This job description outlines the role of the Health Care Assistant together with the duties required of this position. Health Care Assistants will have daily contact with patients and are required to be professional, courteous and understanding to their needs. Excellent communication skills are essential as liaising effectively with other health professionals and colleagues is a major part of this role. Job Summary: The post holder works under the supervision of the practice nurse team and undertakes tasks and duties delegated by a practice nurse or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures. Duties and Responsibilities: Undertake phlebotomy procedures requested by primary and secondary care Patient observations and delivery of health promotion, including NHS Health Checks Chaperoning duties when required Management and testing of samples Maintain full and accurate records on the computer system (SystmOne) Generate request forms (ICE) Cleaning and restocking rooms To assist with other general day to day housekeeping and administrative duties as required including cold chain management, fridge temperature monitoring, infection control procedures, managing stock and equipment. Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety : The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development : The post-holder will participate in any training programmes implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Quality : The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient need. Effectively manage own time, workload and resources. This job description is neither exhaustive or exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably requested by the Partners or the Business Manager. Person Specification Qualifications Essential Qualified as a phlebotomist Desirable Previous experience of working as a Health Care Assistant in a GP practice Experience of using SystmOne (training can be provided) Person Specification Qualifications Essential Qualified as a phlebotomist Desirable Previous experience of working as a Health Care Assistant in a GP practice Experience of using SystmOne (training can be provided) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Staithe Surgery Address Lower Staithe Road Stalham Norwich NR12 9BU Employer's website https://www.staithesurgery.co.uk/ (Opens in a new tab)