Summary of position
As a Registered Branch Manager, you will be leading our Domiciliary Services in the area. You will efficiently manage the day-to-day running of the business. Allocate resources, monitor performance and train the team to deliver high quality homecare to our customers. Managing all aspects of the Domiciliary team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Primary Responsibilities
People Management
Ensure implementation of Platinum Care Solutions Group complaints procedure and handle complaints effectively against the policy.
Recruit, train and retain carers.
Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out supervisions, appraisals and monitoring of staff performance
Have responsibility for leading the monthly carer meeting.
Have responsibility for all domiciliary staff, to plan, allocate and evaluate the workload of all staff.
Undertake and ensure training needs of all staff are met effectively – identify and provide for on-going training needs.
Cover Out of Hours Service on a Rota Basis.
Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.
Compliance
Be responsible for the safe delivery of the service in line ...