We are looking for an organised and polite member of staff to work alongside the team providing admin support to include filing, answering the telephone and general computer tasks including excel, word and inputting audit data.
Main duties of the job
1. Good telephone manner, data inputting, filing, ability to take and relay messages to staff
2. Filing
3. General admin and clerical duties
4. Good understanding of excel, word.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work.
Job responsibilities
1. Handle general telephone enquiries, provide appropriate responses and refer on to other members of staff if necessary.
2. To provide clerical support, i.e. filing, photocopying, scanning and general typing.
3. Respond to queries from GPs and GP practices.
4. Deal with complaints, escalating as appropriate.
5. Filing of patient notes in accordance with policies.
6. Collecting and transferring patient notes from ward areas/departments.
7. Organising team meetings and taking minutes.
8. To input, retrieve and collate information using Departmental and Trust computer systems including assisting with data input.
9. To identify and participate in audits within the department.
10. To adhere to all departmental standard operating procedures, policies and health and safety regulations.
11. To keep the workplace and work areas clean and tidy.
12. Emailing referrals to outside organisations such as community services.
13. Arrange GP appointments for patients ongoing care.
Person Specification
Education and Training
* Good secretarial education to GCSE or equivalent.
* Computer skills including ability to use Microsoft Word, Outlook, Excel and PowerPoint.
* Good level of numeracy.
* Good spoken and written English.
* RSA Stage 2 Office Skills or other formal qualification in admin and clerical duties.
Knowledge and Skills
* Excellent communication skills both written and verbal.
* Standard IT skills including Microsoft packages.
* Excellent team worker.
Experience
* Admin/secretarial experience.
* Working knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
* Excellent communication skills and ability to liaise with patients and staff at all levels.
Personal Attributes
* Ability to organise and prioritise own work.
* Ability to work accurately and efficiently especially for numerical and written formats.
* Ability to demonstrate initiative for ideas in implementation of new systems to improve efficiencies in working.
* Ability to work under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,329 to £26,958 a year per annum pro rata.
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