The Patient Experience Manager has a unique and varied role responsible for managing key elements of the Patient Experience within HDFT. The post would be part of a busy but dynamic team that encompasses all elements of Patient Experience, including managing complaints and concerns, compliments, patient engagement projects and patient surveys.
Key Responsibilities
* Lead the patient experience functions across all areas of the Trust.
* Support ward department and community staff with the collection of data relating to patient experience and manage the reporting of that data.
* Oversee patient information leaflets and web page.
* Collate patient experience information into reports for relevant Trust committees and meetings.
* Manage and utilise a system of feedback and drive improvement for the patient experience team.
* Identify areas of good practice and share best practice across the organisation through quality improvement methodology.
* Take a leadership role in the Making Experiences Count work stream within the organisation.
* Support the Quality Matron to ensure full compliance with all CQC/Regulatory related Patient Experience Standards.
* Monitor weekly compliance with patient experience measures and ensure improvement in compliance with the Trust identified targets for a particular division.
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.
At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We Offer Colleagues
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Please Note
* Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
* Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
* The Trust does not offer relocation packages for Agenda for Change roles.
* All job offers are subject to satisfactory pre-employment checks.
For further details / informal visits contact:
Name: Laura Brooker
Job title: Regulation, Experience and Risk Lead
Email address: laurabrooker@nhs.net
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