Job Description
You'll ensure that the agreed contract management at the designated account is delivered in line with all Bidvest Noonan Facility Services processes and procedures and in line with the agreed specification and tender documentation agreed with the clients.
The Account Manager will report to the Contracts Manager / Key Account Director and is a position within Bidvest Noonan Facility Services and as such they are required to build relationships with the respective Clients, Key Stakeholders and all Bidvest Noonan Facility Services employees working onsite. That they promote a compliant, customer focused, and trained workforce and that all business activity is completed in a professional manner with the interests of the business and the client in mind.
This role is covers from West Sussex up as far as Ipswich, covering Kent and surrounding areas- a company EV will be provided .
Key Accountabilities
* To manage the Cleaning and associated services at the clients site
* To work with the Contracts Manager / Key accounts director and Client team to develop and further enhance the contract including additional services tenders and strategic direction
* To ensure financial budgets and targets are achieved
* To ensure compliance with all Health and Safety aspects of Contract Management
* Ensure all relevant risk assessments and documentation for permit to work are reviewed and recorded prior to specialist subcontractor work being undertaken on site
* Ensure all quality and compliance audits are carried out by the Supervisory/Management Team in line with the Audit Schedule
* Conduct audits on standards, SLA’s and H&S in line with the Audit Schedule
* Liaise with the client representatives and resolve all contractual queries
* Promptly deal with complaints and service requests
* Take accountability for the day to day successful delivery of the service
* Continually monitor effective and efficient opportunities to improve services and productivity
* Ensure services are provided within budget and all financial controls are adhered to
* Ensure all Statutory Compliance and Health and Safety documentation is constantly up to date
* Ensure all employee personnel records are maintained and filed securely
* Ensure the DBS and Right to Work processes are carried out and documentation is complete for the specific site requirements
Experience & Skills required
* Previous experience in a similar role
* Effective communication skills using multiple approaches to effectively manage staff and site issues
* Works collaboratively with others, involving and encouraging other team members
What we can offer you
* Paid holidays
* Pension plan
* Progression opportunities
* WRKIT Employee Benefits Platform which give you access to savings at big retailers via
* Discounts/Cash back and Shopping Cards
* HSF – a health cash plan and personal accident benefit with added services