Control Room Officer - DAYS ONLY 08.00-20.00 hours Visitor and Security Services Full-time Permanent £29,695 per annum Application deadline: 12pm (midday) on Monday 18 November 2024 The Visitor and Security Services Department (VSS) works across the Museum to ensure our visitors are able to make the most of their visit. Whether it is managing public safety, selling tickets to exhibitions, providing information on the Museum's collection or patrolling the Museum to make sure it is safe and secure, our staff are focused on delivering an excellent experience for every visitor and to provide security for the Museum, staff, visitors and one of the most important collections in the world. We are looking for professionals with a commitment to high quality visitor and security services to join our team. The British Museum is the UK's leading visitor attraction and welcomes over 6 million visitors a year. This is an exciting time to join a dynamic and developing Department where you will play your part in delivering a world class service. What are the key responsibilities of the Control Room Officer role? As a Control Room Officer you will play a key role in ensuring the safety and security of the UK's number one visitor attraction, protecting the Museum, its visitors, staff and collection by providing a professional and proactive security service. You will undertake tasks such as monitoring live security feeds, coordinating the Museum's response to incidents and alarm activations and maintaining the Museums Control Room technology. What might a normal day look like? You will be protecting the Museum from the Control Room where you will undertake a number of different roles including monitoring the fire and security systems from across the Museum to look for issues, controlling radio channels and coordinating the Museum response to incidents. You will need good attention to detail, be able to make quick and effective decisions and utilise the technology and resources effectively in resolving issues. The ideal candidate will have experience in Control Room technology and functions, and the following skills and experiences: excellent attention to detail and able to remain vigilant over long periods of time able to apply procedures to different situations confident communicator able to coordinate responses and control radio traffic remaining calm and composed when responding to emergencies write accurate incident reports This role works on a 4-days on, 4 days off working pattern across 7 days a week (12 hours per shift, 42 hours average per week). This role works across a combination of day and night shifts. We offer a competitive benefits package including: Membership of the civil service pension scheme Generous annual leave allowance Free entry to a wide range of museums and exhibitions Interest-free season ticket loan Professional and personal development opportunities Employee Assistance Programme Discounts on food and gift shop purchases Additional details: For more information about this role, please see the job description. Interview Timelines: The interviews will take place w/c 2 December 2024. The interview will consist of competency-based questions as well as a short-written test. Start date: It is anticipated that the successful candidates for this role would start on 23 February 2025. Apply today for a chance to help shape the future of the VSS department at the UK's number one tourist attraction. The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience. The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.