Job summary Do you have a proven track record of operational excellence and leadership in healthcare settings? Pier Health Group is looking for a PCN Head of Operations to oversee and optimise the operational performance of our practices, ensuring the delivery of high-quality, patient-focused care. Main duties of the job Key Responsibilities: Collaborate with clinical and administrative teams to deliver seamless and patient-centred care. Ensure compliance with NHS standards, policies, and regulatory requirements. About us Pier Health Group is a progressive and innovative healthcare organisation providing services to over 105,000 patients. Our focus is on delivering outstanding care, reducing health inequalities, and fostering a culture of collaboration across our practices. Were committed to building a sustainable healthcare system, centred around the needs of our diverse local community. Date posted 11 February 2025 Pay scheme Other Salary £45,000 to £55,000 a year Contract Permanent Working pattern Full-time Reference number A3508-25-0003 Job locations Parklands Medical Centre Anson Way Locking Weston-super-mare Avon BS24 7PR Job description Job responsibilities The Head of Operations will oversee the strategic and operational functions of the PCN, ensuring the efficient delivery of services, compliance with regulatory standards, and achievement of performance targets. This role is critical in fostering collaboration and innovation to improve patient outcomes. Primary responsibilities Develop and manage relationships with stakeholders to enhance collaboration. Oversee the operational management of services, including the Covid-19, RSV vaccination program and ARRS contracts. Lead workforce recruitment efforts and workforce planning initiatives. Monitor the performance of operational projects and ensure alignment with strategic goals. Respond to complaints and manage investigations related to operational issues. Responsible for organising PCN and governance meetings Secondary Responsibilities Participate in relevant internal and external projects and meetings. Work closely with other PCN leads to foster a culture of two-way communication and inclusivity. Job description Job responsibilities The Head of Operations will oversee the strategic and operational functions of the PCN, ensuring the efficient delivery of services, compliance with regulatory standards, and achievement of performance targets. This role is critical in fostering collaboration and innovation to improve patient outcomes. Primary responsibilities Develop and manage relationships with stakeholders to enhance collaboration. Oversee the operational management of services, including the Covid-19, RSV vaccination program and ARRS contracts. Lead workforce recruitment efforts and workforce planning initiatives. Monitor the performance of operational projects and ensure alignment with strategic goals. Respond to complaints and manage investigations related to operational issues. Responsible for organising PCN and governance meetings Secondary Responsibilities Participate in relevant internal and external projects and meetings. Work closely with other PCN leads to foster a culture of two-way communication and inclusivity. Person Specification Skills Essential Strong interpersonal and negotiation skills. Knowledge of IT systems and healthcare regulatory frameworks. Demonstrate a good knowledge of OAF and IIF. Effective time management and organizational skills. Qualifications Essential A degree-level qualification in a related field Desirable Further management or operational qualifications Personal qualities Essential Confident, adaptable, and able to manage sudden demands. Demonstrates a high level of integrity and professionalism. Experience Essential Proven experience in operational leadership roles within healthcare. Expertise in workforce planning and project implementation. Person Specification Skills Essential Strong interpersonal and negotiation skills. Knowledge of IT systems and healthcare regulatory frameworks. Demonstrate a good knowledge of OAF and IIF. Effective time management and organizational skills. Qualifications Essential A degree-level qualification in a related field Desirable Further management or operational qualifications Personal qualities Essential Confident, adaptable, and able to manage sudden demands. Demonstrates a high level of integrity and professionalism. Experience Essential Proven experience in operational leadership roles within healthcare. Expertise in workforce planning and project implementation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pier Health Group Ltd Address Parklands Medical Centre Anson Way Locking Weston-super-mare Avon BS24 7PR Employer's website https://www.grahamroadsurgery.nhs.uk (Opens in a new tab)